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for Douglasville, GA
Laticia - Douglasville, GA
The service person called to advise of his arrival. He was on time and checked out our washer
Vard - Douglasville, GA
Another trained Technician who gets all my 5 stars
Patrick was excellent!
Jay - Douglasville, GA
Patrick was very professional and interactive when he showed up. He didn't mind me asking him questions as he was checking out our problem. He also had a great approach to solving our issue and had our appliance fixed in no time at all.
Outstanding Customer Service
Diane - Douglasville, GA
Patrick was professional and personable while making repairs in our home. He was able to quickly access the problem and set about ensuring appropriate repairs were made with as little inconvenience as possible. It was refreshing to see customer service in action! Patrick represents his employer in an exemplary fashion. Thank you
Frank - Douglasville, GA
Philip - Douglasville, GA
Rosa - Douglasville, GA
Donny is a terrific asset to your company. Provided excellent service!!
Andrea - Douglasville, GA
Sheila - Douglasville, GA
Pat was timely and professional. The problem was diagnosed in less than 30 min. He returned a week later and the service was completed in about 30 min. So far so good. If I needed their services again I would request Pat.
Renee - Douglasville, GA
He was amazing, he was quick and helped us with everything we asked. He taught us stuff about our new stove and dishwasher aswell as our microwave. He was helpful and did very well we a glad to have had him as a service man
Jyotsna - Douglasville, GA
Patrick is always very helpful and amiable.
Great skills and communication
Raymond - Douglasville, GA
He was punctual and straight to the problem.
Great job! Tech. had a great attitude!
Rick - Douglasville, GA
Dawn - Douglasville, GA
Explain everything so well
Great and thorough service!
Shanele - Douglasville, GA
Patrick DeLine did an outstanding job! He was professional, punctual, courteous and very knowledgeable. He went above and beyond, not just fixing my refrigerators ice maker unit, but also giving me a quick tutorial on all of my other whirlpool appliances, discussing many ways on how to maintain the integrity of the units. Thanks Patrick!
Went above and beyond!! Very nice guy!
Angie - Douglasville, GA
Scott - Douglasville, GA
Kelly - Douglasville, GA
Patrick was nice enough to work around my hectic schedule when he really didn’t have to. He was knowledgeable about the issues my dishwasher was experiencing. He made sure the issue was fixed and even cleaned up the area he was in. He was friendly and fast. Thank you and if I have any other issues. I would want him specifically to come out and help again if possible.
Claude - Douglasville, GA
Very professional,friendly,easy to talk toand every question i ask he answered with detail so i understood exactly what he was talking about.i would say that Patrick has it down with customer service &people skills.😇
Chris - Douglasville, GA
Knowledgable and friendly
Christopher - Douglasville, GA
The tech did a good job of diagnosing our issue. He explained everything so I could understand it. I really felt like he cared and wanted the best for his customer. The first time he came out, he was training someone. He did an awesome job of explaining his thought process and why he was doing certain tests on my appliance. The trainee was lucky to be paired with him. It is not very common that I come across someone with the honesty, integrity, and work ethic that he has. He is truly an asset to Flamingo.
Charles - Douglasville, GA
Tech was courteous, knowledgeable, professional, and fast. Process was smooth.
Latere - Douglasville, GA
He went above and beyond. Great service.
Heather - Douglasville, GA
On time, quick response.
Vennitta - Douglasville, GA
Totally awesome service very knowledgeable about the product ,was able to answer all my questions ,and Gave me tips on when to use less detergent, and use the extra rise cycle to make sure, all of the detergent out of the laundry.
Really great service!
Charlene - Douglasville, GA
Duplicate - Douglasville, GA
Very good service
Jessica - Douglasville, GA
Patric was great! Very professional and helpful!
REFRIGERATOR WHIRLPOOL MFF2258VEB6 "Installed & programmed control board. Tested okay. Repair complete. Q1: No, Q2: No. No customer signature due to COVID-19 protocol."
RANGE WHIRLPOOL WFG525S0JZ0 "Customer complaint: oven door not opening and closing properly. Found RH hinge pin broken. Needs new hinge. Q1: No, Q2: No. No customer signature due to COVID-19 protocol.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10162245 (panel-side)"
REFRIGERATOR KITCHENAID KRFC300ESS03 "Customer complaint: freezer door not closing properly. Found rail rod detached. Disassembled FC rails; no damage to rails found. Reattached rail rod & reassembled. Tested okay. Repair complete. Q1: No, Q2: No. No customer signature due to COVID-19 protocol."
WASHER WHIRLPOOL NTW4516FW3 "Customer complaint: cycle not completing successfully. Found long drain error stored. Drain pump working properly. Found cold water turned off. Turned on water, calibrated load sensing, & ran auto component test without error. No other issues found. Advised customer re: detergent usage, cycle selection, & resolving unbalanced loads. Repair complete. Q1: No, Q2: No. No customer signature due to COVID-19 protocol."
WASHER MAYTAG PAV2200AWW Inspected unit and customer complaint of unit not spinning. Found brake assy welded or seized up unit will need your case replaced due to snap shaft complete brake assembly snubber ring hub bearing brake assembly and brake rotor are no longer available unit is unrepairable called third party line they will notify AHS customers should hear from them in two to three daysWp ref# 7727417546Q1 N Q2 N *the Customer did not sign due to COVID-19 protocol*
OVEN KITCHENAID KDFE104HPS0 "Installed both upper tracks, reinstalled upper rack, rechecked unit all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N Q3 N"
DRYER WHIRLPOOL WED7800XW0 "Installed new control, rechecked unit, all ok. Unit did give af code, but checked air frow from unit, checks good. *the Customer did not sign due to COVID-19 protocol*"
WASHER WHIRLPOOL WFW6620HC0 bellow installed unit working okay tested and passed.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 compressor installed unit working okay tyested and passed.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Customer complaint: frost buildup in freezer. Found FC door attached incorrectly, causing gasket seal failure. Corrected door attachment & removed frost from fridge. Tested okay. Repair complete. Due to coronavirus concerns, no signature obtained."
WASHER MAYTAG MVWX655DW1 "Customer complaint: washer not starting cycle normally. Upon arrival, found unit unplugged. When powered on, unit started neutral drain. F9e1 error stored. Cleared error code, calibrated, & ran auto test. Long drain error occurring again, but drain pump is working properly. Reset pressure transducer on control & ran auto test again without error. No other issues found. Repair complete. Advised customer re: detergent usage, cycle selection, & unbalanced loads. Due to coronavirus concerns, no signature obtained."
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Customer complaint: fridge not cooling. Compressor is seized. Needs new compressor & filter drier. Due to coronavirus concerns, no signature obtained.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 Sstech (Ss tech) and 1 Lokringkit (Lokring kit)"
DISHWASHER KITCHENAID KDPE234GPS0 "Inspected unit and customer complaint of unit not heating found units heater working in test mode, instructed customer on starting hot water at sink before starting unit, and must use rinseaid, filled dispenser, and set to max setting. Unit checks all ok; used 1 W10839245 (WET AGENT) from stock"
REFRIGERATOR WHIRLPOOL ED5FHEXSS00 "Inspected unit and customer complaint of unit struggling to stay cold, please order compressor and thermostat for unit, reschedule for 3/16; ordrng 1 W10309994 (compressor) and 1 WP2315562 (thermostat)"
REFRIGERATOR MAYTAG MFI2269DRM01 "Customer complaint: icemaker not making ice. FC temps are good (0F). Supply voltage to icemaker is good. Bypassed thermistor & icemaker went into harvest & filled with water, indicating that there is no failure with water valve or fill tube. Needs new icemaker.; ordrng 1 W10882923 (icemaker)"
DRYER WHIRLPOOL WED7800XW0 "Customer complaint: dryer still not working correctly. Dryer time counted down, but never stopped. Clothes were extremely dry. Inlet thermistor not shorted & moisture sensor not shorted. Per tech line, needs new control.; ordrng 1 WPW10294317 (cntrl-elec)"
DRYER WHIRLPOOL WED8100BW0 Installed thermistor & thermal fuse. Tested okay. Repair complete.
dryer WHIRLPOOL WASHER "Customer complaint: dryer not heating. Upon arrival, found model/serial tag damaged. Model is legible, but serial is not. Documented issue with AHS & advised Customer that AHS will follow up with them. Due to coronavirus concerns, no signature obtained."
BUILT-IN OVEN WHIRLPOOL WOD51EC0HS01 Customer complaint: oven controls resetting randomly. UI communication error stored. No loose wire connections. Replaced UI console. Repair complete.
N/A N/A WTW5500XW2 Customer complaint: Washer noisy during spin. Bearings in tub need to be replaced. Documented issue with AHS. Repair was authorized. Auth: WP8PBP8SL1; ordrng 1 W10324648 (tub-outer)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer complaint: customer is moving & needed for handles removed to move fridge out. Removed handles & demonstrated to customer how to reattach handles.
WASHER MAYTAG MVWC565FW0 Customer complaint: Washer not completing cycles & clothes not spinning out. Found f5e3 error stored. Lid lock operating normally in diagnostics. Spin/ agitate working correctly. Calibrated load sensing & ran auto component test without error. No other issues found. Advised customer re: over sudsing & resolving unbalanced loads. Repair complete.
VENTHOODS IKEA IHW53UC0FS1 Customer complaint: vent good fan not running. Found wire terminal disconnected from capacitor due to loose plastic terminal sheath. Reconnected wire & tested okay. Repair complete.
WASHER WHIRLPOOL WTW6400SW2 Customer complaint: washer still giving oL error during use. Replaced drive hub & lubricated top bearing to help basket disengage from basket. Tested okay. Repair complete. Previous labour covered by services guarantee.
DRYER WHIRLPOOL WED8100BW0 Customer complaint: dryer not starting. Found open thermal fuse. Needs new fuse & thermostat. Advised customer to have exhaust duct cleaned as well.; ordrng 1 WP3390719 (fuse-thrml) and 1 WP8577274 (thermistor)
REFRIGERATOR KITCHENAID KRMF606ESS01 "Installed damper control & tested okay. During repair, found defrost thermistor placed incorrectly. Corrected thermistor placement. Repair complete. Unable to obtain signature as customer was indisposed at time of completion of repair. Customer authorized completion over the phone."
WASHER MAYTAG MVWB765FW0 "Customer complaint: sheet caught under agitator. Customer was able to remove sheet. Removed agitator to confirm no fabric was remaining underneath. Advised customer re: load sizes, unbalanced loads, & detergent usage. Calibrated load sensing to ensure correct water levels during use. No other issues found. Repair complete."
RANGE - ELEC WHIRLPOOL WFC150M0EW3 Customer requested service re: anti-tip bracket installation & cleaning oven. Oven does not have self clean cycle - advised Customer re: use of chemicals on interior of oven. Anti-tip bracket is installed correctly - demonstrated to Customer that bracket is functioning by pushing down on oven door without oven tilting. No other issues found. Repair complete. Unable to obtain signature as dispatch didn't arrive until after leaving Customer's home.
REFRIGERATOR SBS WHIRLPOOL WRS325SDHZ01 Installed compressor & filter drier. Pressures are good & ss is holding a vacuum. Evap coil showing frost pattern. Repair complete.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint: fridge leaking from freezer. Found evap drain tube obstructed. Cleared ice from FC & drain tube. Found drain obstructed by foam. Cleared & confirmed drainage to drain pan.
RANGE WHIRLPOOL WEG515S0FW2 "Customer complaint: bug under ui console. Found cockroach between led display & ui console. Inspected area under console & found cockroach infestation on controls. Documented issue with trade care team. Per Sophia with TCT, manufacturer warranty does not cover issue. Advised customer that control had not failed yet, but will certainly fail over time. File # 7727265234"
WASHER MAYTAG MVWB765FW3 "Installed gearcase, lid latch, & control board. Calibrated load sensing & ran auto component test without error. Repair complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint: dishes not drying. No error codes stored. Confirmed heater is functioning in diagnostic mode. Provided rinse aid sample & advised customer re: cycle selection & running water prior to starting cycle. No other issues found. Repair complete.; used 1 W10839245 (WET AGENT) from stock
DRYER WHIRLPOOL WED8300SW2 Installed heat element. Tested okay. Repair complete.
WASHER WHIRLPOOL WTW6400SW2 "Customer complaint: washer not completing cycle. Getting oL error, but customer did not over load unit. No error codes stored. In diagnostic mode, unit filled all the way up before basket disengaged. Removed washplate - found lint & small amount of debris on driveshaft. Removed & tested okay. Confirmed functionality repeatedly. Repair covered by service guarantee."
DRYER MAYTAG MEDC465HW0 "Customer complaint: dryer not heating. Found terminal wiring burnt out. Repaired wiring & tested okay. While testing, found damage to electrical outlet, causing arcing. Advised customer that dryer is repaired, but they will need an electrician to repair outlet before dryer can be used. Repair complete."
REFRIGERATOR KITCHENAID KRMF606ESS01 "Customer complaint: items in fridge still freezing intermittently. In diagnostic mode, found damper not closing. Needs new damper assy. Please allow 2 cc for accessing RC evaporator.; O-emld tckt , states that autho needed"
WASHER MAYTAG MVWB765FW3 "Customer starts that cycle will fail to lock in load sensing & cycle will pause. If resumed, cycle will often complete, but customer also hearing clicking noise during agitation. Found f7e9 & f5e1 errors stored. Found oil lacking from transmission onto rotor. Needs transmission & lid lock replaced.; ordrng 1 W11393685 (Gearcase) and 1 W10810403 (lid lock assy) and 1 W11195970 (cntrl-elec)"
DRYER WHIRLPOOL WED8300SW2 Customer complaint: dryer not heating. Found open heating element.; ordrng 1 WP3387747 (element)
REFRIGERATOR WHIRLPOOL ED5FHEXSS00 "Installed new jazz board start device and cap, reapplied power, compressor and condenser fan came right on, unit checks al ok"