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for Decatur, GA
Service, timeliness, professionalism and knowledge was excellent.
Velma - Decatur, GA
Professional, truly awesome
Thomas - Decatur, GA
Adam - Decatur, GA
Our service technician was professional, friendly, and knowledgeable. All you could ask for.
Not a happy camper
Walter - Decatur, GA
Not transparent in your pricing. Called for service, not one representative stated there was a labor fee. We are retirees on limited budget. Should state we charge service, labor fee and parts. Nor did the technical mention the labor fee. He only mentioned the total price of the job. Not knowing how much the parts were we agreed to it. Not happy at all with your company. Clinton did a good job and hopefully the microwave is fixed permanently. Should be more transparent of your pricing to your customers.
Travis - Decatur, GA
Fast, courteous and accurate repair. Thanks!
Sandra - Decatur, GA
Cedric - Decatur, GA
Richard - Decatur, GA
Fast, Friendly , Professional. What more do you need !
Anne - Decatur, GA
I appreciated not having to wait a long time to get an appointment, though it would be nice if Saturday appointments were available.
Susan - Decatur, GA
Buford - Decatur, GA
Good and timely service.
Sandra - Decatur, GA
It was a great experience
Cornell - Decatur, GA
The technician was very knowledgeable and really knew her job. She was great.
Nancy - Decatur, GA
He began telling me he wasn’t allowed to reverse the door, but I could. He did not want to unscrew or adjust the door at all. He told me it was a complicated mechanism and he did think it would help the door close more evenly. The reason we called for service was because the side with the hinge was firm, but the closing edge was loose and about a half inch further out from the hinge side. The service guy just looked at the dryer, did nothing. He did not even know it was a gas dryer. I told him I thought it could be fixed, but he did not want to try. I told him I planned to return it if he couldn’t fix it. I would definitely return it if he didn’t do anything! I thanked him for nothing and asked him to please leave.
Absolutely Awesome & fantastic service
Patricia - Decatur, GA
Clarissa - Decatur, GA
I hate that I had to wait almost a week after first appointment to get mu washer repaired but my technician was polite and easy to communicate with
Laura - Decatur, GA
Norma - Decatur, GA
Shameta Carson's visit to repair our stack washer/dryer was a pleasure. Her arrival was preceded by incremental notifications so that we knew when to expect her. Shameta was professional and warm and competent. She had us up and running in about 50 minutes. We will use this company again if ever we need to and we hope that Shameta is representative of the kind of service regularly offered.
Amazing Customer Service
Randal - Decatur, GA
Had issues with my oven and it took a couple of trips for them to figure it out, but, during the whole ordeal they were professional and polite and working around my schedule to help get it fixed.
Ahmed - Decatur, GA
Susan - Decatur, GA
After a not so great start with the person I booked the appointment with (lot of background noise at the office and she seemed distracted) was very happy with Shemeta and her service. Gave on time, performed the replacement with expertise.
Oven Repair Factory Warrenty Service
James - Decatur, GA
Good Job Oven working well so far
Elinor - Decatur, GA
He was very nice but did not arrive in the time frame given. He was apologetic and blamed it on traffic which is understandable.
Judy - Decatur, GA
Compliments to Clinton for the very professional service call.
Jennifer Knapp - Decatur, GA
Jennifer Knapp - Decatur, GA
Lillian - Decatur, GA
He was very professional
Angela - Decatur, GA
Brian did a great job repairing my stove. It was a cosmetic issue, but this was a new build,so I wanted this to be done correctly! He was awesome!
DISHWASHER AMANA ADB1500ADS4 "diagnosed one amana DW, found that start button wasnt responding to touch pad, replaced Ui control and console. unit working good."
WASHER WHIRLPOOL WFW72HEDW0 WJYI200XPL1 Complaint of working when it wants to. F6E3 / F3E1/ F8E3 / F8E1 / Unit will need new acu and UI.; ordrng 1 W11031829 (CNTRL-ELEC) and 1 WPW10750475 (PANEL-CNTL) and 1 WPW10446411 (CONSOLE) and 2 W10589828 (SCREW)s
DISHWASHER AMANA ADB1400AGS1 Complaint of humming but not filling. Found water valve not connected properly. disconnected and reconected valve. Test unit and now it is working as it should.
REFRIGERATOR KITCHENAID KRMF706ESS01 "diagnosed one kitchenaid fridge, founf out that ice is stuck inside of icemaker ice tray, ordering ice maker; schdld next appmnt for 4/29 MON !"
DRYER WHIRLPOOL LEB6200PQ0 # s22580 Complaint of not coming on. Found thermal fuse open. Replaced thermal fuse and tested. Unit now working as it should. Advised customer to have venting leading outside cleaned.; used 1 WP3392519 (THERMAL FUSE (91 C)) from stock
WASHER MAYTAG MVWB835DW3 "Complaint of oxi setting not putting in water and water not draining from detergent tray. Checked cold, hot, and oxi vale through diagnostics and they test ok. Diagnosstics cylce passed. Calibrated unit. Advised customer the detergent tray is designed to hold water until it reaches the top to be put into the unit."
OVEN WHIRLPOOL WFG320M0BS3 Complaint of light hanging then fell out. Removed broken bulb. Advised customer on the part number for bulb.
DRYER AMANA NED4655EW1 Complaint of not working. Customer declined service.
OVEN WHIRLPOOL WFG505M0BS3 "Check one oven not heating found faulty ignitor,replace test unit check ok FCC."
M/W OTR KITCHENAID KMHC319ESS2 "Check complaint of microwave showing door,Check found faulty door replace both upper switch and interlock,test unit check ok FCC."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Check one dishwasher not drying check fuse and heater they check good,enter diagnostic found 7-1 code for heater out of circuit,complete diagnostic cycle and put heater back into the circuit,unit test ok FCC."
OVEN KITCHENAID KSGB900ESS0 Check one gas range giving f8/e0 for cooling fan speed.replace blower test unit check ok FCC.
REFRIGERATOR-FD KITCHENAID KRFF507ESS01 "Check one refrigerator showes PO in the ui,check freezer temp it's 6.0*f and fresh food is 38*f,replace power and main control unit check ok."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "diagnosed one wpl fridge, found that unit wasnt making ice , also found that the compressor was making a continuous popping noise. Replaced control board and unit still makes the popping sound from compressor. unit needs compressor kit; ordrng 1 W11209866 (compressor kit) and 1 WPW10143759 (drier filter)"
DRYER WHIRLPOOL NED4655EW1 "Check one dryer hot when they are not useing it,check heater it's not grounded,run dryer it stops when door opens unit check ok the dryer vent stack is might be cloge causing the warm air to enter customer's dryer from the other aparment below her she is on the last floor,her dryer checks ok the heater is not grounded dryer is working properly FCC."
WASHER WHIRLPOOL WTW5000DW2 "diagnosed one wpl washer, found that unit wasnt getting any cold water from source. found out that water valve inlet was bad. replace water valve , unit working good"
RANGE WHIRLPOOL JGS9900BDS "Check complaiint that the 2 front burners keep clicking after they are lit,found oriffice on the dual burner cloge which cause the flame not to rrach thr igniter,clean orifice test unit check ok."
N/A N/A WFW87HEDW1 "check one washer front load run diagnostic cycle test nornal run multiple cycles and one with load ,rinse and spin also check drain pump and drain and inlet hoses unable to duplicate the water leak advice customer to keep an eye out just if it happen nothing to replace at this time"
REFRIGERATOR WHIRLPOOL WRT111SFDM04 SR#7724579806 avdice to replace one freezer door and and new upgrade fan blade; ordrng 1 wp2163777 (blade) and 1 LW10751123 (DOR-FIP)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Check one icemaker not making ice found faulty ui and icemaker replace uincovered under the s-code unit check ok.
DRYER MAYTAG MED8600AYW found dryer baffle loose tighten one baffle
DISHWASHER AMANA ADB1500ADS4 "diagnosed one amana DWfound that light are on but, cant stat operation at start button, ordering W10918487; ordrng 1 W10918487 (uI interface control)"
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Check one built in refrigerator over temp light for the freezer blinking,check freezer temp it's 4.2*fand fresh food is 37.6*f reset temp to 0 in the freezer unit check ok FCC sr#7724633458."
OVEN KITCHENAID KOSE500ESS02 s/w Mark ref #7724630635 Advised to jump black /brown wire and brown wire on p3 connection to see if light goes out. Light does not. Checked for continuity from same conections with door closed and getting open circuit. Advised to replace main wire harness.; ordrng 1 W11136132 (HARNS-WIRE)
WASHER WHIRLPOOL WFW9550WR01 Complaint of dispenser door coming off. Found dispenser drawer hitting dispenser housing preventing drawer from closing properly. Cleaned dispenser housing and reattached dispenser door to drawer. Unit now works as it should.
DISHWASHER MAYTAG MDB4949SDZ0 "Diagnosed one maytag D, found that unit drain pump washer was just a liitle worn. also found that leaking shut off valve in customer home underneath kitchen sink is leaking. inform customer to calll plumber about issue. replaced pump and drain hoses, unit working ok."
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Arrived at residence and found that the fridge rear wall covered with frost and ice. Unit would need to be defrosted and will need to order evap cover assy.; ordrng 1 W11167902 (evap cover assy)
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Check one refrigerator leaking water,found water comming from the filter housing,ordering housing and reservoir.; ordrng 1 W11194438 (HOUSING) and 1 W11168758 (RESERVOIR)"
REFRIGERATOR-FD KITCHENAID KRFF507ESS01 "Check one refrigerator showes PO,check refrigerator temp it's at 45*f freezer is 6.2*f,ordering power and main control.; ordrng 1 W10830278 (CNTRL-ELEC) and 1 W10843055 (CNTRL-ELEC)"
WASHER MAYTAG MVWC465HW2 Complaint of not fillung up with water. F2E1/ Advised customer on best settings for max water washes. Reset control and calibrated unit.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Complaint of not washing. Found connection for water vale not connected. Reconnected and tested unit working as it should.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Complaint of left fres food section door not engaging swtich and no water. Found Freezer door dented where switch contacts door. Inserted a pad on dent to engage switch when door is closed. Tested and unit now works as it should.
RANGE JENN-AIR JDS1750ES0 "Check one cook tpo left front burner valve not turning on,replace valve test burner unit check ok."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Check one dishwasher not draining found unit is connected to the house drain snd has no air gap connected to it,advice customer that he deed an agr gap or connect the drain to the disposal,cancel and drain water into bucket water drained out also returning parts and pump and motor unit check ok FCC."
DRYER - ELECTRIC MAYTAG MEDC215EW1 "diagnosed one maytag, found out drum was rubbing against the unit cabinet. replaced drum , unit working good."
WASHER MAYTAG MVWC416FW1 "Check one washer not working and drain motor running,enter diagnostic cycle found f8/e1 code check drain and motor,calibrate control and run test cycle unit chek ok."
WASHER WHIRLPOOL WTW7300DW0 Replaced lid screws and hinges. Unit now ready for use.
RANGE WHIRLPOOL WFE525S0HS1 "Check one oven door not closing properly,check found faulty inner door liner,replace liner test unit check ok door now closes properly."
REFRIGERATOR-FD WHIRLPOOL WRF555SDFZ08 "Check one refrigerator making a vibrating noise,pull out refrigerator foundfreon line hitting the side of the bottom,move line and put insulating on it the noise is stoped unit check ok FCC."
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Check one refrigerator not cooling found a freon leak,repair unit chcck ok."