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for Decatur, GA
Michael - Decatur, GA
Dryer had a serious problem that needed three visits from Rhys. Machine should have been replaced.
great service in repairing our microwave
Sharon and Les - Decatur, GA
Edward - Decatur, GA
Flamingo is great, but...
Jennifer - Decatur, GA
My KitchenAid fridge has has about 8 repairs in 3 years. Clinton has been the tech for the last several. He calls the manufacturer each time to see if there is a new fix for this piece of junk. He is consistently professional and helpful. I just wish the fridge wasn't such a lemon.
Frances - Decatur, GA
Fritz - Decatur, GA
Horrible that my kitchenaid washer pump failed after 2 years but they made me whole and Rhys did a great job repairing it
Fritz - Decatur, GA
Rhys did an excellent job fixing our appliance
Joseph - Decatur, GA
Clinton went above and beyond. I was very happy with the job.
Joseph - Decatur, GA
The service tech’s went above and beyond. I was very happy with the results.
Toni - Decatur, GA
Andrea - Decatur, GA
Wonderful energetic person, very knowledgeable and polite. A wonderful conversationalist and smart and innovative. She is an awesome representation of Flamingo.
Karin - Decatur, GA
The tech was so professional and prompt! Would definitely recommend
Laura - Decatur, GA
The rep was great! Very professional. Unfortunately, the thing he attempted to correct appears uncorrectable. I’m contacting Whirlpool or Lowes to request a new dishwasher, as I’ve only had this one a week.
Yinzi - Decatur, GA
Good job. On time. Efficient.
Dave - Decatur, GA
Gave good advice
David - Decatur, GA
It turned out there was not a physical problem with our dishwasher, but we may have loaded it improperly. He gave us good advice on this point.
Rich - Decatur, GA
Paul - Decatur, GA
The technician was able to locate and fix problem without delays!
Sandralee - Decatur, GA
Laura - Decatur, GA
The service pertain was on time, efficient and the repair was done very quickly. Very happy.
Sandra - Decatur, GA
Very nice person and friendly.
I was thoroughly pleased with your service. This was my third time using your company.
Natalie - Decatur, GA
I was completely pleased, from my initial contact with the lady in your call center who scheduled me promptly, to your very capable technician, who identified the problem and made the repair, while explaining what was wrong and how much it would cost. I recommend your company completely and thank you for everyone’s excellent service.
Overall great experience
Kristi - Decatur, GA
Wonderful customer service. Tech was very nice, personable, and knowledgeable!
The tech was very nice and knowledgeable about my appliance .
Teronia - Decatur, GA
Joycelyn - Decatur, GA
Replacement part was installed and now remote feature works in new oven.
Christine - Decatur, GA
Excellent service calls, very skilled technician.
Vivian - Decatur, GA
The service that Bryan Thomas provided was excellent. He was on time and did not take all day to complete the job. Very nice and polite and cleared up after job was done.
Helpful and Courteous
Jennifer - Decatur, GA
Clinton is fixing a problematic fridge for the second time-not his fault the Kitchen Aide is a lemon. He researches the problem with manufacturer before making the repair. Good work, cleans up.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 check one top mount refrigerator and found refrigerator dood not sealing to the hinge side steam door seal to conform to the cabinet
REFRIGERATOR WHIRLPOOL WRT111SFDM04 check one top mouint rtefrigerator and found refrigerator door not sealing on the hinge side stean door seal to conform to the cabinet
REFRIGERATOR WHIRLPOOL WRT111SFDM04 check one top mount refrigerator and found freezer door was reverse nand door not sealing steam seal to conform to cabinet
WASHER-TOP LOAD MAYTAG MVWX655DW1 CUST COMPLAINS OF DONE STAYS ON AFTER CYCLE IS COMPLETE/CUST INSTRUCT ON ORDER & OPERATIONS OF WASHER
REFRIGERATOR-FD WHIRLPOOL n/a PARTIAL DISPLAY ON CONSOLE CONTROL.PART ORDERED/ AFTER MARKET FILTER STUCK IN HOUSING/SPOKE TO WHIRLPOOL AIG/FILTER HOUSING REPAIR NOT COVERED/OK TO CHARGE PARTS & LABOR ONLY/EXCLUDES TRIP CHARGE COVERED BY WARRENTY; ordrng 1 W10865870 (cntrl-elec)
WASHER-TOP LOAD MAYTAG MVWB765FW2 F9E0 ERROR/SOAP BUILDUP ON LID LATCH PREVENTING WASHER FROM LOCKING/REPAIRED & CLEANED LOCKING MECHINISM & TESTED LID LATCH NOW LOCKS/ISSUE CORRECTED
REFRIGERATOR AMANA ARB8057CSL "Check one refrigerator not cooling check found only the light were on,check power to thermostat it has power found wire in the connector commimg out,push wire into the connector and lock it in test unit started running FCC."
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Check one refrigerator dfreezer door not closing and frost build up on the inside.found freezer door gasket not sealing heat gasker for a betteer seal unit check ok FCC.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Check one refrigerator freezer has frost and ice on the liner,remove frost and ice dnr heat the gasker for a better seal unit check ok FCC."
WINE CELLAR KITCHENAID KUWS24RSBS24 "Check one wine cooler not cooling check found temp at 77*f and no heat on drier or on the discharge line and condenser,the evap is not servicable call tech line unit is in for a review they will call customer. sr#7725615311."
DRYER WHIRLPOOL WED4850HW0 "Complaint of too hot. Found heating element grounded to cabinet.; ordrng 1 279838 (element,heater) and 1 WP3392519 (thermal fuse) and 1 W10900067 (cutoff-tml)"
DRYER - ELECTRIC AMANA NED4700YQ0 clogged vent line crating long dry times/property mngt needs to have vent cleaned
WASHER WHIRLPOOL WFW7590FW0 check on front load washer and found rotor bolt broken; ordrng 1 WPW10737541 (TUB-OUTER) and 1 W11253212 (SCREW) and 1 WPW10453673 (ROTOR) and 1 2man (2 man)
RANGE WHIRLPOOL WFE320M0ES2 "Check one burner hot surface indicator light is on,found faulty right frint burner,replace r/f burner test unit check ok"
RANGE WHIRLPOOL WFG320M0BS3 Complaint of oven temperature too low and oven light not coming on. Found 120 volts coming into control but not going to light. preheated unit to 350 degrees. Average temp is 370 degrees. Temperature was offset to -20 adjusted down 10 more degree.; ordrng 1 W11126814 (CNTRL-ELEC) and 1 WPW10181986 (SENSOR)
RANGE-GAS JENN-AIR JDS9860AAB "Check one slide in gas oven showing a f1-8 code,for control membrane,ordering touch control and control board this pt NLA,save estimate customer will call if she want to fix the unit estimate declined."
N/A N/A JCD2389GES "Check one refrigerator not running found faulty control thermostat,replacem control unit check ok."
WASHER MAYTAG MVWC425BW1 F7E1 Complaint of not spinning. Cleared error and tested in heavy agitation mode. Test passed. Calibrated unit and preformed diagnostics test. Test passed. Unit is working as it should.
DISHWASHER KITCHENAID KDFE104HPS0 helping on call
DISHWASHER WHIRLPOOL ADB1500ADS4 Replaced control and tested unit is now working as it should.
DISHWASHER WHIRLPOOL ADB1500ADS4 "Check one dishwasher not washing found faulty washmotor,replace test unit check ok FCC."
DISHWASHER WHIRLPOOL WDF520PADM7 "Check one dishwasher leaking found leak sron pump&motor,replace test unit check ok."
DISHWASHER KITCHENAID KDFE104HPS0 eplaced left and right hinge. Tested and works. Door closing properly and unit running.
WASHER WHIRLPOOL MHW8630HC "Arrived at residence and client showed me a short video of a small puddle of water in the middle part of the the bottom front of the washer. Verified that under the unit is dry and no eveidence of water ever being under the unit. Issue seems to be that water is coming down the middle of the gasket. Did not see any tears, ripsor defects in the gasket buut ordering gasket in efforts of stopping the issue and per customer request.; ordrng 1 W11318722 (bellow)"
DRYER MAYTAG MEDB765FW0 Replaced thermal fuse and reinstalled belt. Tested and works
WASHER WHIRLPOOL LSR7333PQ0 "Found clutch slips and does not turn basket. Unit will need new gearcase, clutch, and bsket drive.; ordrng 1 W10820043 (BASKTDRIVE) and 1 285785 (CLUTCH) and 1 3360629 (GEARCASE ASY COMP SR)"
DISHWASHER WHIRLPOOL ADB1500ADS4 "Complaint of poor wash and not drying . Found error F5E1 cleared error. Diagnostics finished with error F6E2. fill valve 1.46 k ohm unit will need new control. Advised customer to get water at sink hot before running unit, that some plastics will not dry all the way, tilt dishes so water will run off, and use rinse aid.; ordrng 1 W11306302 (CNTRL-ELEC)"
DRYER MAYTAG MEDB765FW0 SPoke to TJ from tech support and went thru some checks at the control board. Seems to be a problem within the motor circuit. Ordering additional parts.; ordrng 1 WPW10508324 (motor-drve) and 1 WP3391914 (thrmst-fix) and 1 279973 (cutoff-tml) and 1 W10909685 (fuse-thrml)
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Replaced LED power supply, led module, and control board. 4 LED lights still not working. Need to speak to superior and manufacturer for a solution.; schdld next appmnt for 8/15 THU !"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Complaint of freezer compartment light not coming on. Found light switch frozen stuck. Heated switch and reformed gasket to seal better. Advised customer to not fill freezer up to avoid switch sticking.
REFRIGERATOR KITCHENAID KUDF204ESB00 Customer complains of icemaker not working. Found icemaker getting power but harvest cycle not responding. Water valve to icemaker is working.
MICROWAVE JENN-AIR JMV8208CS1 Replaced defective coontrol. Lights working properly. Everytime the door is opened. Unit heats.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Check one refrigerator not cooling found unit low on freon,order and replace compressor and both evap coil unit check ok."
OVEN WHIRLPOOL WFE510S0HS1 Complailnt of control not responding. Found L1 not gettng voltage and L2 getting 119 volts. Advised customer to have electrician correct power to unit.
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Check one refrigerator not cooling found unit low on freon,replace compressor and both coils unit stop cooling,per tech line to replace the 3way valve and chcek valve recharge with 5.50once fo freon unit check ok.sr#7725300570"
REFRIGERATOR KITCHENAID KFIS29BBMS03 **Training** Assisted tech 30 replacing three way valve and check valve as instructed by tech line.
RANGE KITCHENAID KSGG7003SS1 "Check one oven range cooktop front burners not working properly and the left simmer not staying lit,found the burner cap for the front burners switch around,replace cap on the right burner head test unit now lights every time and the simmer now works unit check ok FCC.Unit has a 2yr warrant it's a pulte home."
DRYER WHIRLPOOL MED8630HC0 assisting on call
DRYER WHIRLPOOL MED8630HC0 Installed new collar with insulation. Tested and works. No unusual noises detected. Advised that some reverberation noises are normal.
DISHWASHER WHIRLPOOL WDF520PADM7 "Check one dishwasher leaking found leak comming from the pump,found faulty pump&motor,ordering pump&motor.; ordrng 1 W11025157 (PUMP&MOTOR)"