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for Dallas, GA
Repair person did what he said he could do.
Alen - Dallas, GA
Replaced part that he thought could help but, Problem is not resolved. Still makes a horrible sound when only half full or more. This is obviously a product issue and not a repair issue... Repair person was very friendly and professional!
Scott - Dallas, GA
This guy solved the problem on his first visit. Then came back a second time to make sure all was good. Amazing!
Shannon - Dallas, GA
Todd - Dallas, GA
Natasha - Dallas, GA
Though we were unhappy with the long time and number of attempts to troubleshoot/fix our issue, it was great having a technician with the right attitude and personality. This certainly made dealing with the issue a lot more tolerable. Thank you for your help Elijah!
Cynthia - Dallas, GA
Great prompt service.
Stacy - Dallas, GA
Had my dishwasher repaired repairman was very through.
Jerry - Dallas, GA
Denise - Dallas, GA
Mary - Dallas, GA
Elijah was very courteous, timely, and professional.
Great Service and good communication
Mark - Dallas, GA
Thomas LaFauci - Dallas, GA
We've had your team come to our house twice concerning our dish washer. On the last visit the reps did a great job explaining to my wife what we can do about our challenges with the dishwasher. They went above and beyond.
Great Professional Service
Joel - Dallas, GA
The service technician was on time, clean, professional.
Jeffrey - Dallas, GA
Gentleman kept in contact to make me aware of the service appointment. Was on time and completed the service to my satisfaction.
Leanne - Dallas, GA
Well the tech came in and he just rubbed me the wrong way with his aggressive cocky attitude. And I get you work with appliances but he was on the phone with someone else almost the whole time and he smelled awful. He had no care about my stuff just picking them up and slinging them around. Jumping up on and over them. Like I paid for this let me be the one to scratch dent or break it please. Not that I want to. Over all nothing was done about my dryer. Sumrugged it off to being a clogged hose line and left. Called another maintenance person for a second opinion.
Mark - Dallas, GA
Prompt, professional and very knowledgeable about his job
Sam - Dallas, GA
Great service, very professional
Joshua - Dallas, GA
This was a warranty fix but the guy was great, fixed it on the second go round. Working fine now. The problem is a 400 dollar microwave needed to be fixed within one year. That's on whirlpool whom I'm dissatisfied with
C - Dallas, GA
Waiting on 4th appointment to “fix” my washer. Still not fixed. Randomly schedules apply. Receive automated call of appointments in the middle of the night hours before appointment day. Unhelpful customer service. Unqualified service techs.
Jeff - Dallas, GA
Really good service. Professional & quick. Thank You
Paragi - Dallas, GA
The first day he came to our house, Elijah refused to believe that we were having an issue with our appliances. He was bent on proving that we were lying to him and his attitude was very demeaning. When he inspected our oven, he kept saying that he doesn’t see anything wrong, but soon started to smell a horrible burning plastic smell. When we explained to him that the dishwasher was leaking and not cleaning properly, he suggested using dishwashing liquid and vinegar. He took the liberty to put those liquids in the dishwasher with the cleaning cycle, and a few hours later our floor was covered in water and soap. He never fixed the leaking dishwasher. A week later he returned to our home saying he needs to inspect the dishwasher but again did nothing. He said he can’t inspect the oven again as he doesn’t have the necessary tools. A few days later he returned again and still didn’t do anything about the dishwasher. He inspected the oven and said there’s nothing wrong with it even though he said there’s something wrong during the first visit. There was smoke coming from the oven accomplices by the plastic burning smell, but he said I don’t see or smell anything. He started to argue with us and even told my mother that “it’s none of your business”. His behavior was very rude, sexist and uncalled for. We have had many technicians come to our house but we have never experienced such demeaning behavior. Worst experience ever and we would appreciate it if you would take action.
Michael - Dallas, GA
Excellent and professional service
Laura - Dallas, GA
The technician was competent and extremely nice
Kenneth - Dallas, GA
The repairman was on time and completed the work quickly. I am very satisfied with the work.
Denise - Dallas, GA
Betsy - Dallas, GA
The technician was friendly and helpful. The only negative is the length of time it took to get oven repaired after my first call to Whirlpool. First technician was also nice but had to order parts and that took a week. That is the reason I gave 4 rather than 5 stars.
Gladys - Dallas, GA
Elijah was very kind, thoughtful and helpful. Very thorough and knowledgeable. We thank him very much!
Did not fix the problem
Diane - Dallas, GA
Although the team member was very polite and worked to fix the problem it has not changed, Still experiencing the shaking of the machine.
DISHWASHER WHIRLPOOL WDF520PADM7 CHECKED AND CONFIRM WASH MOTOR IS DEFECTIVE NEED ANOTHER ONE.; ordrng 1 W10837401 (WASHMOTOR) and 1 W10834738 (CTRL BD)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 checked and rescrewed the kick plate and unit working pokay tested and passed
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 part installed unit working okay tested and passed
N/A N/A WMH31017AS-4 checked and confirm unit is having bad panel and ctrl bd.; ordrng 1 W10468662 (panel ctrl) and 1 WPW10434821 (ctrl bd) and 1 W10240330 (reflected) and 1 8206232A (bulb)
N/A N/A WRF989SDAH00 "CHE CKED AND CONFIRM UNIT WORKING OKAY TESTED AND PASSED,ADVISE CX TO REPLACE WATER FILTER AND SET THE REFRIGERATOR THE NORMAL SETTING"
REFRIGERATOR WHIRLPOOL n/a "7724867923, Checked and carry out all necessary test unit passes test. found temp freezer -2 and ref 37 could not see any reason for refr not to make ice ,cx keep saying he want the refr replaced, maybe this case should be refer to MT to handle."
DRYER WHIRLPOOL WED7500GW0 checked and confirm a deffernet fail unit need front panel; ordrng 1 279659 (front panel) and 1 W11366436 (strike)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 checked and confirm the evap fan is out again and need replacement .; ordrng 1 W11087438 (evap fan)
WASHER MAYTAG n/a checked and confirm unit having a broken gearcase and bad wash plate; ordrng 1 W11035747 (gearcase) and 1 W10836692 (agitator) and 1 W10846191 (washer plate) and 1 W10772621 (screws)
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "SxS refrigerator not making ice, getting water at dispenser, put into forced harvest, would not set in home needs replaced; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)"
COOKTOP WHIRLPOOL WEE510S0FS2 "7724990133,part sent out was defectrive ,but carry out several test with techline all seems to be working fine but u nit is not coming up at all.; schdld next appmnt for 6/13 THU !"
DISHWASHER WHIRLPOOL WDTA50SAHW0 checked and confrim is having bad console and; ordrng 1 W11157079 (console) and 1 W11305297 (ctrl bd)
WASHER MAYTAG MVWB765FW3 part installed unit working okay tested and passed
RANGE MAYTAG MER6600FZ2 checked and confirm that unit is having a glass isuues; ordrng 1 W11250167 (GLASS-DOOR) and 1 WPW10612925 (badge)
REFRIGERATOR WHIRLPOOL WRS586FIEM04 "7724459931,checked and call trechline found open thermistor and ctrl bd; ordrng 1 W11089236 (ctrl bd) and 1 W10873791 (icemaker)"
REFRIGERATOR LG LMXS30776D "checked and confirm unit is LG prodct and we dont service LG brand ,advise cx to call LG"
REFRIGERATOR KITCHENAID KRFF707ESS01 "part installed unit working okay tested and passed,unit needs auth for additional labour as per new leaf"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "part installed unit working okay tested and passed.clletd by card for part ,whirlpool payed labour."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 checked and confirm block drainage line cleared the line and unit working okay tested and passed.
REFRIGERATOR WHIRLPOOL GI0FSAXVY010 "FDBM refrigerator not cooling, freezer iced on back wall, entered diag defrost heater open not heating, no fan evap operationscollecxted
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 found the water line freeze up clear line and unit working okay tested and passed.
COOKTOP WHIRLPOOL WEE510S0FS2 checked and confrm unit needs parts conrl bd; ordrng 1 W10806890 (contrl bd) and 1 W10245259 (block) and 1 W10281322 (kit)
OVEN WHIRLPOOL WEG745H0FS0 part installed unit working okay tested and passed
REFRIGERATOR KITCHENAID KRFF707ESS01 checked and confirm unit needs thermistor and fan.; ordrng 1 W10799425 (Fan harnes)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "FDBM not dispensing water/no ice. water filter not seated correectly, reseated tested satisfactory FCC"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "f16360 ,base on service pointer and cx claim that what is wrong with ref the labour and sf is covered by whirlpool,contact whirlpool and the confirm and refered me to service pointer with above code to get approval. and cx to pay for parts.cx says she will pay at return visit.; ordrng 1 W10799425 (fan)"
REFRIGERATOR KITCHENAID KSC23C8EYY03 checkeds and confirm unit is freeze up and need thermistor.; ordrng 1 W10453428 (evam assy)
REFRIGERATOR WHIRLPOOL WRF993FIFM00 unit needs evap cover freezing up from fresh food.; ordrng 1 W10875099 (evap cover)
OVEN WHIRLPOOL WOD51EC0HS00 checked and confirm unit is having bad cooling fan; ordrng 1 W11109174 (blower fan) and 1 W11261167 (cntrl bd) and 1 W11261169 (cntl bd) and 1 ovendolly (oven dolly)
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "found out the fill tube is freezed up that why is not making ice,clear line and tested unit and passed."
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 part installed unit working okay tested and passed.call for double labour.WKE8100NL2
OVEN WHIRLPOOL WEG745H0FS0 unit needs additional part; ordrng 1 W11107275 (fan blower)
REFRIGERATOR MAYTAG MRT711SMFZ00 "checked and confirm cx complain was that the door is not aligned ,checked and realigned the door unit working okay tested and passed."
OVEN WHIRLPOOL WOD51EC0AS04 part installed unit working okay tested and passed.
WASHER MAYTAG MVWC565FW1 "checked and confirm unit as bad capacitor,that is why is not working replaced from stock unit okay tested and passed.; used 1 WPW10350564 (CAPACITOR) from stock"
WASHER WHIRLPOOL WTW5000DW1 take out contrl bd and found there was a loose wire that is why the unit smell but unit okay now tested and passed
WASHER WHIRLPOOL MVWB835DW1 "checked and confirm unit is having bad door latch and contrl bd,chARGE CX FOR SF AND PARTS AND LABOUR BUT CX DECLINE AFTER RUNNING THE AND WANT REFUND BUT WILLING TO PAY FOR SF.CX PAYED BY CARD"
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 checked and confirm bad start devise replace part and unit working okay
DRYER MAYTAG MED6000XG1 "7724851161 techline , 7724830928 safety checked and confirm unit is burnt found the harnes is melted and the control bd with motor all burnt call whirlpool and techline and also speak with safety department and the concluded they will get back to cx for further actions MK8W000WL1"
OVEN WHIRLPOOL WOD51EC0AS04 UNIT AS BAD SENSOR NEED REPLACEMENT.; ordrng 2 W10859573 (sensor)s