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Local Reviews
for College Park, GA
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Eve - College Park, GA
David
David - College Park, GA
It was a stuck light
The Best Customer Service I have EVER had!
Tina - College Park, GA
The tech was very friendly and courteous. He was also very knowledgeable and was willing to help in anyway he could.
Efficient services
Penny - College Park, GA
My repair was handled seamlessly. Tim was great. It was a bit expensive however.
Great Service
Joe - College Park, GA
Talisha
Talisha - College Park, GA
Outstanding Service!!!! Tim was friendly and professional and took his time considering the fact that Dennis didn’t write anything up so he did not know what all my service entailed, However it was a JOB WELL DONE!
Great service
Margaret - College Park, GA
Great
Excellent Service!
Jonathan - College Park, GA
I was very impressed with Dennis! He was very knowledgeable and provided superb customer service. He and Flamingo were very timely. My mom is 91 and we really rely on our washer and they both come through. Providing "Excellent Customer Service"
Technician
Cheryl - College Park, GA
Excellent Service
Great experience
Robert - College Park, GA
Couldn’t of been easier. On time, knowledgeable and explained everything in details.
Great service, kind spirit.
Alfred - College Park, GA
Crystal
Crystal - College Park, GA
Great service
Larry - College Park, GA
Great service
Larry - College Park, GA
Knowledgeable Technician with people skills
Service covered under warranty program
Eileen - College Park, GA
Karen
Karen - College Park, GA
Excellent service
Great Service
Felearia - College Park, GA
The techs came in and were really knowledgeable and efficient! They told me exactly what the problem was!
Second time’s the charm!
KC - College Park, GA
Washer purchased in 2013 needed the bearings to be replaced having replaced them one time already. Technician was friendly and got the job done in timely fashion. So glad to have a warranty with which repair was covered.
Excellent service
Mary - College Park, GA
Excellent work done. Very nice service man.
Marvin
Marvin - College Park, GA
Technician was great!!!!!!!!!
Refrigerator Ice Dispenser
Ervin - College Park, GA
Me Jones was kind and knew his craft very well.
Fester - College Park, GA
Great , Outstanding
great service
Lilli - College Park, GA
Thanks for recognizing the warranty.
Great service
Lawrence - College Park, GA
Great service
Pamela - College Park, GA
Very Good
Brenda - College Park, GA
Mr. Hall did awesome work and I am happy with this service.
great service
Donald l Wheat - College Park, GA
Perfect service
Harriet - College Park, GA
Friendly and great service!
Dennis J.
WASHER ROPER RTW4516FW2 Installed new control in unit rechecked unit all OK** Customer did not sign due to COVID-19 protocol Q1 N Q2 N**
Dennis J.
WASHER WHIRLPOOL WTW6120HW0 "Inspected unit and customers complain of load and go not working, found float loose in drawer, reinstalled float unit now dispensing and working good. ** customer did not sign due to COVID-19 protocol Q1 N Q2 N **"
Dennis J.
DRYER WHIRLPOOL WED7500GC0 "Inspected unit and customer complaint of unit not starting found unit to have improper power to unit, L1 to neutral 247.3 volts L2 to neutral 2.3 volts, unit needs 120+ on each side and together to make 240+. Customer needs electrician to correct issues. Unit checks all ok** customer did not sign due to COVID-19 protocol Q1 N Q2 N**"
Dennis J.
WASHER ROPER RTW4516FW2 "Inspected unit and customer complaint of unit not filling unit unplugged upon arrival, plugged unit in, the sensing light is flashing unable to cancel cycle or enter into test mode, unit has a faulty control please order and reschedule for 11/24** customer did not sign due to COVID-19 protocol Q1 N Q2 N**; ordrng 1 W11170318 (cntrl-elec)"
Timothy H.
DISHWASHER IKEA IUD8010DS2 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the unit is leaking. Ran unit couldn't replicate leak i did find glass and debis in drain pump reducing efficiency. Removed debris. Unit Could have over filled. Unit seems to be working well.
Timothy H.
DISHWASHER WHIRLPOOL WDF130PAHS0 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the latch fell out ref# 7729332965 recommended to change parts ordered. ; ordrng 1 W11229687 (LATCH) and 1 W11398648 (ACTUATOR) and 1 W10544186 (RETAINER)
Dennis J.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Installed dual valve, and ice maker water line, rechecked unit ok** customer did not sign due to COVID-19 protocol Q1 N Q2 N**"
Dennis J.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Inspected unit and customer complaint of units Ive maker assy refreshing and not dispensing ice, the ice bin was frozen solid got unit apart cleared up ice, found water tube at top cracked allowing moisture to drip into ice maker housing, also noticed ice maker water valve not shutting off completely, unit will need both to repair unit. Please order parts from SSB and reschedule for 11/19 ( per GB dispatch) ** customer did not sign due to COVID-19 protocol Q1 N Q2 N**; ordrng 1 WPW10349187 (valve) and 1 W11415785 (Water line)"
Patrick D.
WASHER AMANA NTW4516FW3 "Customer complaint: washer not completing spin cycle. Unit has excess movement from FL corner to RR corner. Also found drive pulley cover rubbing against pulley. Adjusted leveling leg to stabilize unit & pulley cover to prevent further friction. Calibrated load sensing & tested okay. Advised customer re: unbalanced loads, detergent usage, & cycle selection. Repair complete. Q1: No, Q2: No. No signature obtained due to covid-19 protocol."
Dennis J.
RANGE WHIRLPOOL WEG555S0BS02 "Inspected unit and customer complaint of units cook top on lights staying lit, please order switches, reschedule for 11/04** customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 WP7403P238-60 (switch-inf) and 1 WP7403P239-60 (switch) and 1 WPW10295048 (switch-inf) and 1 WPW10441696 (switch-inf)"
Dennis J.
REFRIGERATOR WHIRLPOOL MSD2655HES "Inspected unit and customer complaint of unit not dispensing water, checked flow, flow good for about 10 secs then started chattering and decreased flow. Checked for kinked supply line, lines check good, removed filter, installed bypass, unit has great flow. Removed bypass, reinstalled filter, unit now has great flow and no chattering. Filter not fully installed causing issue. Unit checks all ok ** customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Dennis J.
WASHER WHIRLPOOL WTW7500GW2 "Inspected unit and customer complaint of unit or washing well and not spinning well, found following faults stored in unit F0E5 ( off balance) F0E3 ( over load) cleared faults ran test 52 completed test with no issues. Manually ran test mode unit completed test mode no faults unit currently checks all ok** customer did not sign due to COVID 19 protocol Q1 N Q2 N **"
Dennis J.
DISHWASHER AMANA ADB1400AGS1 "Inspected unit and customer complaint of unit not latching, found unit installed improperly correctly installed unit rechecked unit all ok** customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Dennis J.
DRYER WHIRLPOOL WED5100HW1 "Installed new leveling legs and denser harness, rechecked unit all ok** customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Timothy H.
WASHER WHIRLPOOL MVWB765FW3 Called the customer before arriving the customer answered no to q1 and q2. Arrived at the customer home the customer complaint is that the gets cloths stuck under agitatior i removed clothes and adjusted legs under unit to reduce shaking. I advised the customer to reduce soil level when washing delicates. Unit is working properly.
Dennis J.
WASHER WHIRLPOOL WTW7000DW4 "Installed new lid latch, rechecked unit all ok ** customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Dennis J.
REFRIGERATOR WHIRLPOOL KBBL306ESS01 "Inspected unit and customers complained of unit not making ice found icemaker bell arm in the up position, Upon closing ice drawer the arm fell down into ready position unit cycled dump the ice filled with water unit checks all OK** customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Dennis J.
WASHER WHIRLPOOL WTW4816FW2 "Installed new control in unit, recalibrated unit, tested unit empty ( no load ) on normal cycle auto sensing selected unit completed test no faults or failures unit all ok** customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Dennis J.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Inspected unit and customer complaint of water filter door faulty and interior lights please order filter housing and LED assy, reschedule for 10/01** customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (light) and 1 W10862460 (Filter housing)"
Dennis J.
WASHER WHIRLPOOL WTW7000DW4 "Inspected unit customers complained of dont like issues found unit to have faulty door lock, called trade care to verify DOP wp file #7728845116, please order and reschedule for 9/29**customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 W10810403 (lid lock assy)"
Dennis J.
DRYER MAYTAG MEDC465HW0 "Inspected unit and customer complaint of unit not heating, started unit and it started heating, checked duct work, checks good when unit cycled off it never cycled back on checked heater, heater thermofuse both check good, have power through motor switch, power to cycle thermostat but no output from thermostat please order thermostat, reschedule for 9/23** customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 WP8318268 (thermostat)"
Dennis J.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Installed new bypass, r/s fresh food door switch and ice maker, rechecked unit all ok **customer did not sign due to COVID 19 protocol Q1 N Q2 N**"
Dennis J.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Inspected unit and customer complaint of unit too cold in fresh food section, unit has faulty thermistor, please order harness, and reschedule for 9/15**customer did not sign due to COVID 19 protocol Q1 N Q2 N**; ordrng 1 WPW10224292 (harns-wire)"
Dennis J.
STOVE - ELEC JENN-AIR JGCP430ADP Installed all four knobs customer described issue found that griddle being used is starving flame for O2 causing it to flicker and try and re-ignite also found unit missing rubber feet on grates re-checked unit with other skillet works fine plenty of O2
David J.
DRYER MAYTAG MEDB765FW0 Customer complaint unit not staying closed Found strike not wide enough to keep door closed adjusted strike unit check all okay FCCthe Customer did not sign due to COVID-19 protocol
Timothy H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no, Arrived at the customer home the customer complaint is that the unit isnt cooling i installed part unit is working properly."
Dennis J.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "inspected unit and cusotmer complaint of unit not making ice, found dispenser door hanging open and ice tray damaged from ice build up, please order ice maker and reschedule 9/14 (exparts)customer would lke sooner servce*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W10873791 (icemaker) and 1 w11423781 (ice door)"
Timothy H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "called the customer prior and ask the 2 questions and note on the ticket 'q1 no, q2 no, Arrived at the unit, the unit was unpluged, i removed back cover frost pattern developed on evap, fan pulsed the customer needs fan motor.; ordrng 1 WP2315539 (motor-evap)"
Patrick D.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint: freezer light not turning on. Found switch iced up, preventing switch from opening. No significant ice buildup - gasket sealing properly. FC has a lot of food - advised customer re: allowing proper air flow. Repair complete. Q1: No, Q2: No. No customer signature due to COVID-19 protocol."
Dennis J.
REFRIGERATOR WHIRLPOOL WRT1L1TZYW00 "inspected unit and customer complaint of unit leaking in fresh food section, found unit to have faulty ice maker, customer declining est at this time.*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "inspected unit and customer complaint of unit not washing, unit is only purging circulation pump, never runs completely, please order control and sump assy, reschedule for 8/28*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)"
Dennis J.
N/A N/A n/a "inspected unit and customer complaint of unit not cooling, found fresh food evap frozen over, and compressor very loud, unit will need repaired per service pointer evap cover replacement and control and compressor, please order and reschedule for 8/24*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W11131873 (cntrl-elec) and 1 W11025999 (compressor) and 1 W11167902 (cover-evap) and 1 W11333076 (control)"
Dennis J.
DRYER WHIRLPOOL n/a "inspected unit and customer complaint of unit not heating and long dry times, unit has open heater and thermal fuse, replaced thermal fuse kit and heater, home has 100% blocked duct work, MUST BE CLEANED ASAP **FIRE HAZZARD** unit checks all ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; used 1 279816 (CUTOFF-TML), and 1 279838 (ELEMENT) from stock"
Dennis J.
DISHWASHER AMANA ADB1400AGW1 "Inspected unit and customer complaint of unit not drying, rinse aid dispenser was set to lowest setting, adjusted dispenser ran test mode units heater is working. Instructed customer to run hot water at sink before starting dishwasher for best results, unit checks all ok? please direct ship rinse sample to customer. **the customer did not sign due to COVID 19 protocol Q1 N Q2N**; ordrng 1 **DSW10839245Ds** (Wet agent)"
Dennis J.
N/A N/A n/a "inspected unit and customer complaint of freezer frosting over, found freezer door rails have failed, unit will need both rails and mounts, please order and reschedule for 8/27; ordrng 1 WPW10284681 (bracket) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10284680 (bracket)"
Dennis J.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "installed new mag. cap and diode, rechecked unit all ok. please use autho# WRVR1RVNPL2 *the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
N/A N/A n/a Inspected unit and customers complained of icemaker not working found icemaker stalled midcycle unit will need icemaker replaced please order reschedule for 8/24; ordrng 1 WPW10300024 (icemaker)
Dennis J.
WASHER MAYTAG MVWC465HW2 "inspected unit and customer complaint of unit leaking, found homes plumbing blocked when unit drains, home drain backs up. unit checks ok*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*"
Dennis J.
REFRIGERATOR JENN-AIR JCD2295KES "inspected unit and customer complaint of unit not cooling, found unit to have faulty compressor, please order and reschedule with customer when part arrives*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W10309990 (compressor)"
Dennis J.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "inspected unit and customer complaint of unit not dispensing water, and ice maker issues, ice maker is inop, right door switch is faulty not turning light on when door open. unit will need door switch, ice maker and bypass head. please order and reschedule for 8/14*the Customer did not sign due to COVID-19 protocol*Q1 N Q2 N*; ordrng 1 W10882923 (icemaker) and 1 W11395888 (bypass) and 1 W11396033 (switch)"