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for Boca Raton, FL
Susan - Boca Raton, FL
our service person Andrew was great..very polite, considerate with covering his shoes and mask and explained problem and took his time...would always request him
Sharon - Boca Raton, FL
Alexis was on time and seemed very knowledgeable and got the work done promptly and clean up was a Ten
Asef - Boca Raton, FL
Vickie - Boca Raton, FL
Jeremy is always professional and always lets me know when he is arriving
Marcia - Boca Raton, FL
Andrew was extremely nice and helpful, came exactly when he said he would get here
Nathalie - Boca Raton, FL
Technician was great. He was flexible and very correct.
Florence - Boca Raton, FL
Great Service, Personable
Nora - Boca Raton, FL
Andrew was professional and efficient. He fixed the problem immediately and asked me of any other issues. Highly recommend!!
Doug - Boca Raton, FL
Great service. Very professional technician. Very helpful also.
Frank - Boca Raton, FL
Simple problem that really wasn’t a problem . Thought detergent dispenser wasn’t working properly but really was ok. Advised us of situation and didn’t try to sell us something we didn’t need
Deborah - Boca Raton, FL
Very professional and knew exactly what needed to be done
Ann - Boca Raton, FL
The service techs were great.
Great service, polite, very organized.
Traude Cavic - Boca Raton, FL
Mr.Izquierdo was clean, worn his mask, fast working and very organized. Very polite !
Wine cooler service
Leonard - Boca Raton, FL
Miguel was on time, pleasant, efficient and very competent.
Timothy - Boca Raton, FL
On time, knowledgeable,
Stuart - Boca Raton, FL
Andrew was prompt, performed the repair, and gave helpful maintenance info.
Warranty Service washer Sensing issue
Thomas - Boca Raton, FL
Andrew performed a warranty service on my Whirlpool topload washer. We were pexperiencing an issue with prolonged sensing when filling. Andrew was knowledgeable about product and provided tips for settings and proper loading. He also check checked the sensors. I was very satisfied with the service. Andrew is a pro.
Sylvia - Boca Raton, FL
Awesome service!!! Would use them again for sure!!
First class service!!
Brian - Boca Raton, FL
Professional, knowledgeable, courteous, and arrived early!!!
Lisa - Boca Raton, FL
Great service, quick and effective. Would reccomend.
David - Boca Raton, FL
Martin - Boca Raton, FL
Although they were unable to find the cause of the problem, it appears that they tried hard. Customer service with Martha was terrible
Paul - Boca Raton, FL
Ivan - Boca Raton, FL
Our service tech, Al, provided great customer service and sharp technical knowledge to resolve electronic issues with our Whirlpool range
JJ - Boca Raton, FL
Alexis provided great service.
Robin - Boca Raton, FL
Very professional, would definitely recommend!!
Kristen - Boca Raton, FL
Roger - Boca Raton, FL
Good communication scheduling and the tech that came to the house was very helpful and solved my problem. However, they have no weekend days to schedule service and it’s $130 just to come to the house to diagnose the problem,that doesn’t include any labor or parts if repairs are needed.
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 NO Q2 NO found that unit has a loose connection at the main control board causing the unit to not turn on , i repaired and refastned connection then after i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
DISHWASHER WHIRLPOOL WDF330PAHW2 "not sign due to COVID-19 protocol. Q1: No, Q2fcc checked and corrected heater connections. Found rinse aid being used, refilled for customer. Went through control panel options, and instructed on that plastics, including interior may not drying. Tested heating and unit is working as intended."
DISHWASHER MAYTAG MDB9959SKZ0 clean out punp and test unit ok q1nq2n No Customer signature due to COVID-19 protocol.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "not sign due to COVID-19 protocol. Q1: No, Q2FCCUnit is newly purchased/installed in customers home. Customer reported ice not dispensing and deli drawer in fridge open. Found deli drawer rack was at an angle, ajusted rack into correct lock position, drawer is now closing properly. Ice dispenser not making contact with auger motor, corrected bin and ice/crushed ice now being dispensed. Tightened both handles found to be loose."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "not sign due to COVID-19 protocol. Q1: No, Q2Removed ice build up which remained in fridge. Found drain by evaporator caved in within liner and water cannot flow to drain pan. Spoke with techline and unit is nonrepairable. sr#7729327558"
WASHER MAYTAG MVWC565FW1 "not sign due to COVID-19 protocol. Q1: No, Q2Replaced tub ring for unit, balance is now improved. Upon arrival unit is now experiencing different issue and is leaking large amount of oil onto the floor, and agitator is completely fused to transmission. Parts under unit including motor have oil and need to be replaced. Customer is very disatisfied with unit and stated it has been having issues from beginning. Requesting parts needed regarding oil leak and setting as needs autho.additional labor needed/included in total.; saved tckt , states that autho needed"
REFRIGERATOR MAYTAG MFX2571XEM0 check ref and found unit wire bad smart vavle and i/m customer will replace unit q1nq2n 'No Customer signature due to COVID-19 protocol.
WASHER MAYTAG MVWC565FW2 check washer and found uit was not installed correct by deliver i abjust legs and level washer and test unit ok q1nq2n No Customer signature due to COVID-19 protocol.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Q1 NO Q2 NO found that unit has a defective freezer drawer casuing the freezer door to not shut close all the way will have to order a new drawer and return for the repair, customer did not sign due to covid-19 protocall.; ordrng 1 W11387053 (BIN-FREEZER)"
REFRIGERATOR WHIRLPOOL WRS321SDHW01 replace bad damper cnrtl and sw and test unit ok let customer wait 24 for unit to cool good q1nq2n'No Customer signature due to COVID-19 protocol.
REFRIGERATOR MAYTAG MFI2570FEZ07 "not sign due to COVID-19 protocol. Q1: No, Q2fcc customer reported plastic clip on filter cover is broken. Found filter hanging, replaced filter cover and filter is now seated properly."
REFRIGERATOR KITCHENAID KRM706ESS01 found unit with clog drina i remove tube clean out drian and test unit ok q1nq2nNo Customer signature due to COVID-19 protocol.
DISHWASHER KITCHENAID KUDE40FXSS5 "Q1 NO Q2 NO found that unit has defective adjusters ordering new adjuster kit and returning for repair , customer did not sign due to covid-19 protocall.; ordrng 1 W10712394 (ADJUSTER)"
THIN-TWIN WHIRLPOOL WET3300XQ0 tech training - 35
REFRIGERATOR JENN-AIR KBSD608ESS00 "Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT NOT OPERATING TC FOUND CONTROL FROZEN AND NOT OPERATING. Reset module and tested, unit operating normally. Job completed"
REFRIGERATOR KITCHENAID KRSC703HPS00 wire is damge to door; ordrng 1 WPW10440265 (cover) and 1 WPW10542037 (pan-snack) and 1 W11390104 (door)
COOKTOP JENN-AIR JIC4430XB00 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported no display on cooktop. Found display/module needed. Parts are not available informed customer they would be contacted once they arrive.Entitlement not coming up, customer is certain unit is under 5 years old as they moved in and renovated alittle over 2years ago. they will have PoP upon return.; ordrng 1 W10857232 (module) and 1 WPW10396615 (display)"
DISHWASHER KITCHENAID KDFE104DBL2 "not sign due to COVID-19 protocol. Q1: No, Q2FCCCustomer reported unit not getting water. Found water was fine and unit has failed sump. Quoted customer and he wants to replace unit."
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced failed fascia. Upon arrival unit had NEW issue and was building up large ice on back wall of freezer. Removed all ice build up. Spoke with techline. Checked heater and found amperage to be correct and functioning. Instructed by techline to replace ui regarding new issue. Customer is not satisfied with unit as they have had continuous repairs and issues since the day they purchased it. Documented with partner team regarding customers feelings regarding appliance. techline sr#7729315329autho#KTGSL00AL1 covering new issue repair
DRYER WHIRLPOOL WHD5090GW0 "Q1 NO Q2 NO replaced unhits main control board , then after my repair i tested units operations and all checked out okay , customer did not sign due to covid-19 protocall."
WASHER WHIRLPOOL WFW3090GW "Q1 NO Q2 NO replaced units timer and harness then after my repair , i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported they felt a mist spray when opening door. Checked fascia confirmed power/heat, icemaker level, filling and water lines. No sign of leak or potential water anywhere. ice bucket was clear of signs of water getting into it from ice maker area and no moisture anywhere near ice box or fascia. Leveled unit as found it to be leaning forward. Tightened freezer handle per customer request. Unit is working as intended."
DRYER WHIRLPOOL MDE5500AYW replace bad bering and test ok q1nq2n 'No Customer signature due to COVID-19 protocol.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Q1 NO Q2 NO found that gaskets needed heat because they were not sealing to cabinet , i applied heat to form gasket properly , after my repair , i tested operations and all checked out okay , customer did not sign due to covid-19 protocall."
REFRIGERATOR JENN-AIR JFI2089WES5 "Q1 NO Q2 NO found thaat units icemaker fill tube has a hole causing unit to leak from the top when ice maker fills ,ordering a new tube and returning for the repair, customer did not sign due to covid-19 protocall.; ordrng 1 WP2198677 (CONNECTOR) and 1 W11415785 (WATER-TUBE) and 1 WP2300868 (FITTING)"
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 replace bad relay and let customer wait 24 for unit to cool good q1nq2n 'No Customer signature due to COVID-19 protocol.'; used 1 8201786 (RELAY) from stock
REFRIGERATOR KITCHENAID KUDF204ESB01 Q1 Q2 NO CUSTOMER DID NOT SIGN DUE TO COVID PROTOCOL CC UNIT DOOR NOTCLOSING TC RESEATED DOOR TO ENGAFE SWITCH. UNIT NOW CLOSING PROPERLY. JOB COMPLETED
DISHWASHER WHIRLPOOL WDT970SAHV0 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported unit not starting. Found sump and other components not getting energized. Replaced control, confirmed now getting power. Found water was not getting to unit from house supply. Informed customer plumber would be needed to fix water issue for home. autho#wtbfwtbapl1"
REFRIGERATOR KITCHENAID KFCS22EVMS2 "not sign due to COVID-19 protocol. Q1: No, Q2fcccustomer reported moisture and ice in refridgerator by diffuser after they had returned after being away 2 weeks. Removed water ice ice that was by area. adjusted seal. upon arrival unit is cooling great at 38 in fridge and 0 in freezer. unit is now working as intended."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "not sign due to COVID-19 protocol. Q1: No, Q2Found freezer and fridge not cooling properly with large build up of ice on freezer back wall/stuck to bottom drawer. unit has defrost issue. unit must be off for repair. autho for repair#wtbxu00dpl1; ordrng 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor) and 1 W11405276 (harness wire) and 1 WP2323198 (defrost heater)"
REFRIGERATOR WHIRLPOOL WRS321SDHW01 need cnrtl replace; ordrng 1 W11214887 (cnrtl) and 1 WPW10384183 (thermistor) and 1 W11317276 (damper)
REFRIGERATOR WHIRLPOOL WRX988SIBH03 check unit and found unit with clog drian tube i clean tube and test drian and unit ok q1nq2n No Customer signature due to COVID-19 protocol.
REFRIGERATOR KITCHENAID KRFF507HPS00 replace bad led and test unit ok q1n q2n No Customer signature due to COVID-19 protocol.
WASHER WHIRLPOOL MVWB835DW4 ran test 51 and no code also use the rise and spin and add some item and test unit and washer working asdesigned q1nq2n 'No Customer signature due to COVID-19 protocol.
ICE MACHINE KITCHENAID KUIX505ESS0 "11/13/20 13:11: 44 rspndd 11/13 FRI, cust req removal of stainless panel on door so cabinet man can install a customer panel - NO SIGNATURE FROM CUST DUE TO COVID 19 PROTOCOL - NO TO Q1 AND Q1 - tested operation all checked ok"
WASHER WHIRLPOOL MHW5630HC0 "not sign due to COVID-19 protocol. Q1: No, Q2FCCCustomer reported loc and control panel unresponsive. Removed control lock and instructed customer on control panel settings as well as control lock. Customer was washing clothes with powder put directly into tub. Instructed customer on raising tab in soap dispenser which sets and allows powder detergent to be used inside. Ran test and found to be working as intended."
RANGE KITCHENAID KESH307HBL1 "11/13/20 13:13: 44 rspndd 11/13 FRI, found that unit right front switch had fallen off console and shorted out - part is no longer available - spoke to techline to document with Dustin - ref# 7729281658 then transferred to safety team to document ref # 7729261131 - NO SIGNATURE FROM CUST DUE TO COVID 19 PROTOCOL - NO TO Q1 AND Q1 - advised customer she will need a new unit"
WASHER WHIRLPOOL WTW4816FW2 "not sign due to COVID-19 protocol. Q1: No, Q2Customer reported unit paused during sensing and doesnt continue to fill with lid open. Customer is very acustomed to last washer from 89 which would not lock, and continuously filled with lid open. Instructed customer on how the unit cycles, time each part of the cycle takes and what the unit is doing. Unit will pause occasionally for a moment while sensing and while filling. explained if lid is opened unit will stop filling and once clothes begin sensing again, if lid is opened frequently at this time cycle will take longer. Ran tests and recaliabrated unit. Working as intended."
WASHER WHIRLPOOL MHW5500FW0 "not sign due to COVID-19 protocol. Q1: No, Q2customer reported unit display coming on and turning off. Found display would work one second and shut itself off. Checked unit and no errors were found - note:customer stated control was replaced previously for same issue. Unit requires new display regarding issue of unit turning on and starting. Customer wants to hold off on repair. saved estimate."
WASHER MAYTAG MVWX500XW0 "Unit was running with motor slow. Checked uF on cap found to be 30uf. Upon further inspection with techline motor control was found to be bad and requires replacement. Part is not available, customer has decided to go with knew unit. autho# mt7ght7wl1techline sr#7729274659"