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for Austell, GA
Bobbie - Austell, GA
This was a warranty visit, so there was no charge. The tech was great at explaining everything regarding the use of my appliances.
Walton - Austell, GA
I was really impressed how he emailed to keep me informed and followed up with a call the day before and kept to his schedule.
Finnian - Austell, GA
Great service very nice guy
Ashley - Austell, GA
Good experience fixed with no problem had great communication
Kendra - Austell, GA
Patrick is awesome.....knows his job very personable explained what happened and how he is going to fix my fridge.
Mi - Austell, GA
Flamingo has the best techs! Technician was knowledgeable, timely, neat and wore booties. One call service-call and repair makes life easier.
Melvin - Austell, GA
Very knowledgeable and quick response time and very much on time everything’s great
Denise - Austell, GA
Great The technician was very informative and helpful as well as knowledgable about the products he service.
William...Jay - Austell, GA
Patrick was very professional and very knowledgeable on the ice maker. Hope it does not breakdown soon, but if so, only Patrick should be assigned the task.
Courtney - Austell, GA
He was a sweet heart,
David - Austell, GA
Very helpfuf five star
Ginette - Austell, GA
Patrick did a great job on explaining the issue and making the fix quick.
Carolyn - Austell, GA
Patrick was very professional,attentive, friendly.
Carrie - Austell, GA
Robert - Austell, GA
He knew what he was doing
Elijah provided great service!
Carla - Austell, GA
Great service. He came when he said he would and was very professional.
Gayle - Austell, GA
He did a great job!
It was a very great service and professional
Maria - Austell, GA
Jane - Austell, GA
Eric did a great job of repairing the refrigerator but it took too long for the parts to come in. We were out of a Fridge for 9 days.
TC - Austell, GA
Donny was prompt and professional!
TC - Austell, GA
Eric was very professional and prompt. He is very knowledgeable and courteous.
Service took a lot longer than I expected to be completed.
Bilal - Austell, GA
Service took a lot longer than I expected to be completed.
Quick with Great Service
Veryle - Austell, GA
He was very polite and completed his work in a few minutes and now our fridge is working fine.
Quick with Great Service
Veryle - Austell, GA
He quickly completed the service request and everything is working now. We are happy with everything.
Great Customer Service/ Very Professional/ Nice
Phyllis - Austell, GA
Arlean - Austell, GA
The technician did a great job!
Meta - Austell, GA
Extremely professional and great product knowledge
Deborah - Austell, GA
FREEZER KITCHENAID KRMF706ESS01 Installed LH bracket. Tested okay. Also tightened FC & pantry door handles as a courtesy to Customer. Repair complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 installed harness tested for 10 minutes tested correctly
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer cmpl freezer door not opening. LH rail of top FC shelf is malfunctioning. Attempted to repair, but rail clip broke. Needs new LH rail.; ordrng 1 W11131390 (bracket)"
WASHER ROPER RTWR4516FW2 Installed control board & lid latch. Repair complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer cmpl detergent is not dispensing & dishes aren't getting cleaned. Found upper spray arm detached and preventing lower spray arm from moving. Reattached upper spray arm and confirmed wash motor is running. No other issues found. Repair complete.
DISHWASHER WHIRLPOOL WDF331PAHB0 "Installed control board. Unit still tripping breaker. Wiring harness was checked for short last time, indicating wiring is good. Checked unit with extension cord to different outlet & unit works fine on a different outlet, indicating an electrical issue with circuit."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 damage to power cord could not test; ordrng 1 W11293381 (harns-wire)
WASHER MAYTAG MVWB765FC2 Installed control board & calibrated load sensing. Repair complete. Customer is dissatisfied with performance of product.
DRYER - ELECTRIC AMANA NED4655EW1 "Customer cmpl dryer not running. Upon arrival, checked voltage at terminal block & found 120VAC on L1-N & L2-N, but 0VAC on L1-L2. Dryer not running due to insufficient voltage. Electrical circuit needs to be inspected & repaired by an electrician."
WASHER WHIRLPOOL WFW9451XW00 "front load wahser F30 error code needs dispenser assy w/actuator . assy NLA called new leaf to document, spoke with AJ, transferred work order to washer instead of dishwasher. documented part needed is NLA moving to replacement file/service order# SO10301020FCC"
M/W OTR WHIRLPOOL WMH32519HZ3 "Customer cmpl microwave UI was off about a week ago, but worked again the next morning and since then. Also cmpl that there was arcing from dual-level cooking rack to cabinet. No error codes stored. Advised Customer re: use of dual level cooking rack & to remove unless items are being cooked on both turntable & rack. No other issues found. Repair complete."
OVEN WHIRLPOOL WFE505W0JS0 "Customer cmpl oven not heating up. Upon arrival, both bake & broil are getting voltage & heating up. Double-checked that relays are closing multiple times. No issues found. Advised Customer re: using UI controls. Repair complete."
DISHWASHER WHIRLPOOL WDF331PAHB0 "Customer cmpl dishwasher tripping breaker. Upon arrival, found breaker tripped & will not reset. Disconnected wiring to unit & circuit will reset properly. Disconnected all wiring to board except main power, still tripping breaker. Isolated board from heating circuit & confirmed that board is tripping circuit. Needs new control board.; ordrng 1 W11087226 (control elec)"
WASHER MAYTAG MVWC465HW2 "Lowes repair tag states that unit needs to be tested. F8E1 (long/no fill) error stored. Tested hot & cold inlet valves - no issues found. Confirmed function of other components (spin, agitate, lock/unlock, & drain). No issues found. Repair complete."
DISHWASHER MAYTAG MDB4949SDE0 "Customer cmpl dishwasher rinse aid cap won't stay on, unit making strange noise during wash, & top rack not cleaning very well. Rinse aid cap was damaged, preventing reinstallation. Replaced rinse aid cap. Wash motor is running, but top spray arm isn't moving. Disassembled spray arm assembly & found food debris in upper and lower spray arm. Removed sump filter & found filter clogged with plastic & food debris. Cleared & tested okay. Advised Customer"
OVEN MAYTAG MEW7527AB00 "Customer cmpl oven loose from cabinet since last visit. Upon arrival, found screw mounting grommets broken. Replaced grommets as a courtesy to Customer. Repair complete."
WASHER MAYTAG MVWB765FC2 "Customer cmpl washer still leaving white residue on clothes. Upon arrival, found F7E9 (locked rotor) & F2E1 (stuck key) errors stored. No evidence of friction on basket, spin/agitate tests okay. Per tech line, white residue issue is caused primarily from too much detergent and/or overloading. Ordering main control board in order to eliminate the possibility of a software issue. File # 7726378616.; ordrng 1 W11135392 (cntrl-elec)"
REFRIGERATOR MAYTAG MFW2055FRZ00 "arrived at the unit, customer had a clog in unit causing water to leak for freezer, i removed clog in unit drain, unit is working."
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer cmpl freezer door not opening fully. Upon arrival, found FC door rails misaligned, preventing rail from extending on LH side. Corrected. Also found loose screw on LH preventing full closure. Tightened screw & tested okay."
RANGE AMANA AGR4230BAW3 "Customer cmpl oven door coming off on one side & not opening/closing properly. Upon arrival, found RH hinge in closed position, but detached from oven. Pried hinge open & reattached to oven. Tested okay. Repair complete."
WASHER-TOP LOAD ROPER RTW4516FW2 "Customer stated that unit has been replaced with a new washer and is still concerned about water leaking. Upon arrival, no evidence of water leak. Oil residue on floor under dryer is from oil leaking from the transmission from previous unit that was replaced. Filled tub to the top with water - no leaks from tub seal, inlet valves, drain hose, or outer tub. No evidence of water deposits on interior. Calibrated unit & no other issues found. Advised Customer if water is seen on floor, it's not coming from the washing machine, particularly since unit has been replaced. Repair complete.; (created new UIS, deleted prior attachment to UisID 121777)"
OVEN MAYTAG MEW7527AB00 "Customer cmpl oven taking a long time to preheat. Upon arrival, tested broil element - broil not heating at all. Checked voltage at terminal behind UI - supply voltage is good, indicating a failed relay on board. Needs new control board. Control board comes as a kit with blower assembly, wire harness, & control board. Customer declined estimate."
DRYER MAYTAG MEDB765FW0 "Customer cmpl dryer displaying F4E1 error. Upon arrival, confirmed F4E1 error stroed. Incoming voltage ~250VAC (~245VAC under load). Heating circuit is working properly - relay on board is opening and closing normally. Ran timed dry for Unable to reproduce issue. No other issues found."
WASHER WHIRLPOOL WTW4816FW2 "checked and confirm unit is running as designed,cx only consined ,the unit is also purchase this year as per closing date."
OTR MICROWAVE WHIRLPOOL WMH31017FB0 Installed interlock switch kit. Tested okay. Repair complete. Auth = WMWP0MWWPL2
WASHER ROPER RTW4516FW2 checked and cofirm unit running on deepwater wash cycle took all the parts apart could not acertain the point of leakage or seen any leakage from the unit adivise cx to put an eye on it again.and cx says she use to run like 6-7 loads on unit
RANGE WHIRLPOOL WFG525S0HB1 "Customer cmpl oven dented on LH side. Purchase date is 8/22/19, so cosmetic issues are no longer covered (> 30 days). Customer's primary language is Spanish - had dispatch translate to communicate to Customer that repair is not covered. Customer states that they contacted whirlpool via email immediately after purchase, but whirlpool never contacted them back. By the time appointment was scheduled, it was past 30 days. Contacted trade care team to inform them of the situation. Trade care team confirmed that they were contacted on 8/23/19, one day after purchase. CS file # 7725693119, Tech line file # 7726271251 Auth = WMXU6MXAPL1; ordrng 1 WPW10162245 (panel-side)"
OTR MICROWAVE WHIRLPOOL WMH31017FB0 "Customer cmpl microwave is running when the door is open and not always starting when the door is closed. Upon arrival, was able to reproduce issue. Per SP W11245251, needs door interlock kit. Contacted safety team to document findings.Auth = WMWP0MWWPL2; ordrng 1 W11244494 (interlock)"
DRYER WHIRLPOOL WETLV27HW1 "Customer cmpl washer not spinning clothes out at end of cycle. Upon arrival, found capacitor broken free from gearcase, causing wires to capacitor harness to break. Repaired wiring & reattached capacitor. Calibrated load sensing & tested okay. Repair complete.Auth = WMW13MWNL2"
WASHER ROPER RTW4516FW2 "Customer cmpl washer leaking again. Upon arrival, no error codes stored. Only leaking during use - no leaks from inlet valves. Filled tub fully with water & tested drain pipe. No leaks found. Customer cleaned up leak, but there's an oily residue on the floor that matches transmission fluid. No oil on motor cover, but rear side of gearcase has oil. Since no leak was found & liquid appears to be from gearcase, needs transmission replacement.; ordrng 1 W11255272 (gearcase)"
REFRIGERATOR WHIRLPOOL WRS311SDHW01 "Customer cmpl icemaker not dispensing. Upon arrival, found that auger motor is getting power, but not turning. Unable to turn auger by hand, indicating the motor is seized. Needs new auger motor.; ordrng 1 WPW10317991 (motor)"
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer's cabinet has small crack from where threfrigerator fell on it.Customer will get a repair estimate and foward it to us.The refrigerator was replaced by the builder. The correct address is 3021 Creekside overlook way Austell Ga 30168
WASHER-TOP LOAD WHIRLPOOL WTW8500DC5 "Installed control board, calibrated load sensing, & ran small load to test load sensing. Appears to be working now, but advised Customer to keep an eye on the next few loads & contact us if there are further issues. Repair complete."
WASHER WHIRLPOOL WTW4855HW1 Customer cmpl washer not draining. Found metal debris in drain pump. Removed & tested okay. Calibrated load sensing. Repair complete.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer cmpl freezer has ice buildup again. Found ice on FC floor due to duckbill drain. Replaced drain tube with P-trap, per SP W11397260A, part & labor covered by S38211 duck bill special project. Repair complete."
WASHER ROPER RTW4516FW2 "Customer cmpl washer leaking from bottom. Upon arrival, no water marks indicating source of leak. Water inlet valves, drain pump, drain pipe, & tub tested okay. Unable to reproduce issue. Advised Customer re: detergent usage & amounts. Also asked that if leak occurs again to take a picture of water leak before cleaning up."
WASHER-TOP LOAD WHIRLPOOL WTW8500DC5 "Customer cmpl washer not finishing cycle, water continuing to run in, & OfB error on display. Upon arrival, found F9E2 (pump drive) & F0E5 (off balance load) errors stored. Suspension is good. Calibrated load sensing & ran auto component test without error. Drain pump working properly. Advised Customer re: unbalanced loads, load sizes, & cycle selection. Started normal cycle to check load sensing - washer appears to be restarting load sensing repeatedly at start of cycle, adding time to cycle. Cleared pressure hose. Per tech line, needs new control board. Will also check pressure dome upon return. Please allow 2 CC for pressure system diagnostics. Auth = WMO2Z00APL1; ordrng 1 W11209420 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed door. Door switch now closing properly when door is closed. Repair complete.
DRYER MAYTAG MEDX655DW1 "Customer cmpl dryer not turning off. Timer motor is getting proper voltage, but not advancing, indicating faild timer motor. Replaced timer. Repair complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer cmpl fridge not dispensing ice. Found ice bucket disengaged due to block of ice. Demonstrated how to remove ice bucket & check for obstructions to auger. Icemaker is filling & harvesting correctly. No other issues found.