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Local Reviews
for Apollo Beach, FL
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Bryan - Apollo Beach, FL
Service was top notch again
Great Service
Angela - Apollo Beach, FL
Russell was very knowledgeable and very informative of the process and appliance He answered all questions and provided guidance on what could help with using the appliance to its full potential
Problem with new Whirlpool dryer
Christine - Apollo Beach, FL
Technicians were sent out to my home 2 separate times. They were unable to duplicate problem and stated it was most likely the dryer vent was clogged. Put a stocking on back of dryer to see if dryer worked better, it didn’t. Vent not clogged, had it checked out with vent maintenance company. Called Whirlpool, they are sending a technician from another company to look into problem. Flamingo employees were respectful and tried to be helpful but they could not diagnose the problem with my dryer.
Russell provides good service. Very professional and informative
Lynn - Apollo Beach, FL
Russell called in the morning to give us an approximate time and was very informative of the repair. We are very disappointed in the refrigerator having two ice motors replaced in a year, although they are covered under warranty. Rating for cost does not fit for warranty so I just chose one
Russeol really knew his business.
David - Apollo Beach, FL
I would hope that we would always have someone like Russell come to work on our issues. He was very knowledge about our problems and we are very happy with his work..So far we are very satisfied with the result of his visit.
Oven repair
Bryan - Apollo Beach, FL
Great service, job done fast and well
Great service
Lavinia - Apollo Beach, FL
Not working
Michael - Apollo Beach, FL
Been over a week. Part replacement did not fix problem. Obviously could not diagnose problem when they were there
Great service
Jane - Apollo Beach, FL
Ris
Roshell - Apollo Beach, FL
Excellent ; top tier service
Fast fix; warranty service
Paul - Apollo Beach, FL
Great service, professional and helpful
Cynthia - Apollo Beach, FL
Russell B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Troubleshoot unit, found icemaker bin is full. Found ice not dispensing due to dispenser motor being rusted and not turning shaft to dispense ice. Spoke with Chris at techline due to this being the 3rd motor to be replaced. Motor seem to last 1-2 months. Advised to replace dispenser motor again. Found no known issues with part or model. Replaced dispenser motor and tested all components, all working as designed. ref#7724621900."
Russell B.
ICE MACHINE WHIRLPOOL KUIC15POZP2 "FCC....Troubleshoot unit, found icemachine is turning off randomly and turning itself back on. Replaced main control. Tested all components, all working as designed."
Russell B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced ff evaporator fan, found new fan still not working. Found wire harness from refrigerator is corroded and 2 pins have come off of the harness itself. Will need to contact techline, however phones were closed until 4 pm today for training. Will call back after4 to get a resolution.; T-emld tckt"
Russell B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Troubleshoot unit, found ff compartment at 67 degrees. Found ff evaporator fan not running. Fan was just replaced 4 days ago. Will need to order ff evaporator fan //W11087438. spoke with Kathy at techline, advised inspect board for voltage going to fan. Found 14.2v from board. Will need to replaced fan. ref#7724530648; ordrng 1 W11087438 (motor-evap)"
Miguel V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The unit took about 4 days to make ice. They noticed 20 F higher than normal factory setting by placing thermometer in the refrigerator. Unit is now making ice. Found the thermistor out of position on the outlet not inlet suction line.
Russell B.
REFRIGERATOR WHIRLPOOL n/a "Troubleshoot unit, found refrigerator not cooling due to freezer evaporator being frozen. Ran diagnostic test, found defrost circuit showing shorted. Spoke with Andy at techline, advised replace jazz board //WPW10503278. Will order control and return to install and complete repair. Customer declines repair currently, will call back if they decide to have unit repaired. Collected 98.00 for diagnosis."
Russell B.
REFRIGERATOR WHIRLPOOL n/a "FCC....Troubleshoot unit, found temperature in freezer at 9 degrees. Temperature in rc at 39 degrees. Removed evaporator cover to inspect drain pan for source of odor. Nothing found in drain. Removed drawers from rc to inspect for source of odor, Nothing found in rc. Found no odors at time of inspection."
Russell B.
REFRIGERATOR FD WHIRLPOOL WRF989SDAE00 "Replaced center ladder due to the old one being rusted and not holding shelves properly any longer. Tested all components, all working as designed."
Russell B.
DRYER-ELECTRIC MAYTAG n/a "FCC....Troubleshoot unit, found dryer not heating due to hi limit t-stat being shorted. Replaced thermal cut off with part from truck stock. Tested all components, all working as designed.; used 1 279816 (CUTOFF, THERMAL) from stock"
Miguel V.
REFRIGERATOR WHIRLPOOL n/a FCC--The unit is not cooling properly. Ran calibration and did sensor checks. Unit is now on step 7 #2 calibration. Unit is now fully operational.
Russell B.
REFRIGERATOR FD WHIRLPOOL WRF989SDAE00 "Attempted to install shelves and ladders. Found shelves are Spoke with Robert at techline, advised part number is correct, Transferred me to partner team, spoke with Justin.at partner team, confirmed there is no substitute part number. Contacted AIG spoke with Greg explained there is no substitute part number, advised he would call me back to advise further action. and Incorrect ladder ordered. Will need to order laddder //WPW10248516 and return to install and complete repair. 7724369712; ordrng 1 WPW10248516 (ladder)"
Hector M.
ICE MAKER WHIRLPOOL GI15NDXZS2 "Troubleshoot unit found that icemaker was not going through cycles and water at the was not draining due to clogged drain at icemaker unit, remove blockage and tested all components on tested mode everything is working as designed."
Russell B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "FCC....Troubleshoot unit, found rc evaporator frosted over. Per service pointer W11092686D replaced rc evaporator cover and fan harness. Tested all components, all working as designed."
Russell B.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Replaced control and rc evap cover per service pointer W11329116C. Service pointer includes Scode for extra labor authorization. Tested all components, all working as designed."
Hector M.
WASHER MAYTAG MVWB835DC3 Replace ui console panel and the door latch assy due to old parts being defective calibrate elec board and tested all components everything is working as dssigned.
Russell B.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Troubleshoot unit, found rc evaporator frozen over. Spoke with Butch at techline advised inspect thermistor location, run test 4, replaced evap cover, thermistor and make sure cabinet is sealed. Customer very upset at having the same parts replaced for the 4th time and never having the issue truly resolved. Spoke with at AIG, advised replaced all parts. Will need to order shelves //WPW10578239 ladder //WPW10372170 and shelf //WPW10709177 Autho# wj4zp00mpl1 ref#7724269065; ordrng 3 WPW10372170 (ladder)s and 3 WPW10578239 (shelf-glas)s and 1 WPW10709177 (shelf-glas)"
Russell B.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Replaced freezer door due to the old one having dents and scratches. Tested all components,all working as designed."
Hector M.
OVEN WHIRLPOOL KOCE500ESS06 Authorization Number:WJ3XY00DL2 help tech remove the built in oven replace fan motor thermal fuse and the thermostat due to old parts being defective tested all components everything is working as designed.
Ronald B.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Complaint is leaking. found FF evap drain clogged and frozen. cleared clog and tests good.
Russell B.
OVEN WHIRLPOOL KOCE500ESS06 "FCC....Troubleshoot unit, found oven not powering on due to thermal fuse being blown. Replaced thermal fuse, blower, and thermostat. Tested all components, all working as designed. Built in oven. Use autho# WJ3XY00DL2"
Russell B.
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced slides due to frosting in freezer, slides were defective. Tested all components, all working as designed."
Russell B.
DISHWASHER WHIRLPOOL WDF520PADM7 "FCC....Troubleshoot unit, found no error codes, Found light water staining on insulation behind kickplate. Could not get dishwasher to leak while diagnosing. Replaced door gasket. Tested all components, all working as designed."
Russell B.
WASHER MAYTAG MVWB835DC3 "Troubleshoot unit, found touch panel not responding all the time when buttons are pressed. Customer stated she has had this happen several times. Stated she would have to unplug unit and wait a while before plugging back in and unit working again. Also found lid lock not always locking properly. Will need to order console //W11120178 control //W11170706 and lid latch //W10861642 and return to install and complete repair.; ordrng 1 W11120178 (console) and 1 W11170706 (Control) and 1 W10861642 (latch)"
Russell B.
DISHWASHER WHIRLPOOL WDF520PADM7 "FCC...Troubleshoot unit, found no error codes. Found rinse aid half full. Found filter has built up debris. Cleaned filter. Found water at 78 degrees. Advised customer to run hot water at sink prior to running dishwasher to ensure proper water temperature during wash cycle. Found hot water at tap to be 125degrees. Ran diagnostic cycle. unit completed cycle properly. All components are working as designed. Spoke with Mike at techline, advised run longest cycle due to hardness of water. ref#77242460813."
Russell B.
DRYER WHIRLPOOL WED92HEFC2 "FCC....Troubleshoot unit, found dryer has bad airflow when exhaust vent is connected Removed exhaust vent, air flow is correct. Customer stated she had a roofer out to check the vent piping, and he found nothing crushed, said he felt air flow at roof. Unit is working as designed. Advised customer to hire HVAC company to have venting checked further."
Hector M.
REFRIGERATOR WHIRLPOOL JFFCC72EFS02 "Diagnosed unit found that Refrig mullion bar had water dripping for it due to mullion bar was not sensing correctly, when into diag mode 85 and activated mullion on 100% also unit is missing the gallon fridge shelf, will direct ship the gallon fridge shelf. no installation is required. tested all components everything is working as designed. mullion heater was 12dc volts when activated; ordrng 1 DSW10793381 (BIN-CNTLVR)"
Hector M.
M/W OVEN COMBO JENN-AIR JMW2430DS03 "Troubleshoot unit found that buillt in oven was making noise from the convection fan due to fan blade motor was not properly install, repair fan blade motor bracket and tested all components several times everything is working as designed."
Russell B.
RANGE WHIRLPOOL WFG515S0ES1 "FCC...Troubleshoot unit, found burner not turning on properly due to valve being bent. Replaced valve. Checked for leaks. Tested all components, all working as designed. No leaks detected after repair completed."
Russell B.
OVEN WHIRLPOOL WOS51EC0HS01 "FCC....Troubleshoot unit, found console dented along top edge. Replaced console, tested all components, all working as designed."
Russell B.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "FCC....Troubleshoot unit, found water leaking from freezer cabinet due to condensation building at cabinet/door. Found seperation of cabinet and liner along bottom and top edge of freezer door. Sealed cabinet with RTV sealant //W10841140 from truck stock. Tested all components, all working as designed.; used 1 W10841140 (SILICONE) from stock"
Russell B.
WASHER WHIRLPOOL WTW7040DW0 "FCC....Troubleshoot unit, found washer showing error code F6E3 pertaining to loss of communication between ACU and UI. Replaced ACU and console. Calibrated washer. Tested all components, all working as designed."
Russell B.
REFRIGERATOR JENN-AIR n/a "Troubleshoot unit, found freezer frosting up at front left side due to door not sealing properly. Found door slides to be defective. Will need to order slides //WP13055901 bracket //WPW10544403 bracket //WPW10544404 cradle //W10119848 and cradle //W10119849 and return to install and complete repair. Unit is in warranty. Uploaded picture of proof of purchase to SDmobile.; ordrng 2 WP13055901 (slide)s and 1 WPW10544403 (bracket) and 1 WPW10544404 (bracket) and 1 W10119848 (bracket) and 1 W10119849 (bracket)"
Russell B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Troubleshoot unit, found no frost or condensation on refrigerator side, or freezer side of unit Door opens normally. Unit is working as designed. Advised customer door swings depending on the amount of weight on the door."
Russell B.
DISHWASHER KITCHENAID KDTE254ESS2 "Troubleshoot unit, found dishwasher leaking from diverter motor. Will need to order pump //W10902372 and return to install and complete repair. Part covered by SCode per MT JD. Collected 138.00.; ordrng 1 W10902372 (pump&motor)"
Russell B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "FCC....Troubleshoot unit, found unit is cooling as designed. Customer stated freezer had frozen over once but defrosted on it's own later that day. Tested all components, all working as designed."
Russell B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "FCC.....Troubleshoot unit, found ice dispenser not dispensing due to dispenser motor being seized. Replaced dispenser motor. Tested all components, all working as designed."
Russell B.
MICROWAVE OTR WHIRLPOOL WMH31017FS0 "Troubleshoot unit, found microwave had shorted out on the high voltage side, causing damage to the cabinet. Took pic of bubble in cabinet at rear vent in ceiling showing bubbled metal from short. Spoke with Michael at safety team, adivsed microwave will be replaced. ref#7724036460."
Russell B.
RANGE WHIRLPOOL WEE730H0DS0 Replaced infinite switch due to the replacement switch being defective. Element now cycling more regularly and maintaining Spoke with tehline to verify proper operation. Unit is working as designed. ref#7724021048 Mark
Hector M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Troubleshoot unit found that dishwasher door was not closing all the way due to top brackets were bent out of shape allowing door not to close correctly, replace defective top brackets and also repalce bottom retainers and tested all components everything is working as designed. builder was not in site to sign"
Hector M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Diagnosed unit found that dishwasher was making a loud abnormal noise due to motor was out of place , repair wash motor bracket and tested all components everything is working as designed. will also need the outer SHIELD please direct ship part no installation is required.; ordrng 1 DSW11124383 (SHIELD)"