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for Alpharetta, GA
Complete waste of time..
Michael - Alpharetta, GA
Excuse after excuse on why this ice maker is operating within acceptable limits; yet no one can explain what those limits are. this machine makes a loud whine associated to the compressor performance. needs to be replaced but as long as it makes ice, they see nothing wrong with it.
Ice Maker Repair
Adam - Alpharetta, GA
Anthony, is a consummate professional. Quickly diagnosed the issue, obtained the part, and made the repair.
Kyle - Alpharetta, GA
Marilynn - Alpharetta, GA
Dependable. Would use again.
Stacy - Alpharetta, GA
Great service and extremely professional
Judith - Alpharetta, GA
Polite and adequate service.
Good and efficient service
Marvin - Alpharetta, GA
Just curious how Jerome arrived at our home without our knowledge of the appointment. No call was received prior to the appointment Fortunately it worked out well. But a phone call would have been nice. I did not give out an email address so I was expecting a phone call. Thanks.
Florence - Alpharetta, GA
Narayanan - Alpharetta, GA
Efficient and on time
Jennifer - Alpharetta, GA
Judith - Alpharetta, GA
Awesome service and attendance
Liliana - Alpharetta, GA
Very happy with Jerome York’s workmanship and professionalism especially on such short notice. Did a great job and very timely.
Professional and Quality Service
Eva - Alpharetta, GA
Jerome was very pleasant and professional, and the quality of service was excellent!
Jan Ethridge - Alpharetta, GA
Tim was extremely courteous, polite and prompt. We had absolutely no problem with his service. I guess the only thing that is a little troubling, is that our refrigerator is a secondary unit and it is a freezer-on-top unit. The freezer does not seem to reach and stay at 0°. It will get there occasionally but usually hovers around 10°. We called Whirlpool because the ice cream is soft. Tim explained that it was due to lack of sensors that are in newer refrigerator/freezers. Basically saying that this problem is due to the “nature of the beast” is how we understood it to be. He checked everything thoroughly, and could not find a problem. We were quite disappointed in that explanation. Unfortunately, we feel that we have purchased a brand new Whirlpool appliances that it is not adequate and does not get the job done. We plan to continue to Investigate our freezer temp issue. Thank you.
Jane - Alpharetta, GA
Jerome was knowledgeable And extremely helpful
Debby - Alpharetta, GA
Anthony is just very knowledgeable-he has worked on our refrigerator and washer. Also very professional
Excellent Customer Service
Susan - Alpharetta, GA
Thorough and complete resolution of problem! On time, courteous, competent.
Julie - Alpharetta, GA
Debra - Alpharetta, GA
Great Service! Would Definitely Recommend!
Beth - Alpharetta, GA
Anthony was on time, professional , and knowledgeable.
Tyler’s the Best
Marci - Alpharetta, GA
Tyler is professional, knowledgeable and thorough. We requested him to diagnose our oven problem. He quickly realized the faulty part, order a new one and seamlessly replaced it.
Great Service, very knowledgeable
Raymond - Alpharetta, GA
Renee - Alpharetta, GA
Very knowledgeable and helpful. The part cane in quickly. He did it ver professionally and quickly. I am so satisfied with his service.
Vinod - Alpharetta, GA
Crystal - Alpharetta, GA
Tyler diagnosed the problem and did a great job repairing our oven.
Stephanie - Alpharetta, GA
Anthony discovered that a piece of foam was hindering the function of the cooling fan on the back of the oven. He removed it and replaced the necessary parts. No problems since.
Timely Respectful Accurate
Jose - Alpharetta, GA
Timely Respectful Accurate
Kine - Alpharetta, GA
Mark - Alpharetta, GA
Extraordinary customer service!
Mary - Alpharetta, GA
Thank you, Tim!
Jerome was fantastic! Great service.
Erik - Alpharetta, GA
Had some scheduling difficulties and lack of confirmation from dispatch, but we were able to get my date moved up. Jerome was a huge help onsite. He was very friendly, added some extra tips, and was great with his work. Thank you!
Christine - Alpharetta, GA
Karen - Alpharetta, GA
was really pleased with the service and Jerome did a wonderful job
Sheila - Alpharetta, GA
Excellent service from Anthony as always!
Tammi - Alpharetta, GA
Jerome was amazing. Very knowledgeable and kind.
Elizabeth - Alpharetta, GA
Prompt and professional
EO - Alpharetta, GA
Mr. Tyler with Flamingo Appliance services did not only fix the issue with my dishwasher but shared important information regarding care and maintenance.
Caitlin - Alpharetta, GA
James - Alpharetta, GA
Tyler provided excellent service and was very professional and friendly. He also called us ahead of time letting us know he was on the way.
Todd - Alpharetta, GA
Knowledgeable service person who worked quickly to resolve the issue. Very professional and courteous.
RANGE KITCHENAID KFGG500ESS2 replaced stainless cooktop due to rust
REFRIGERATOR WHIRLPOOL WRX988SIBM00 reset control unit fan started working in icemaker housing
WASHER WHIRLPOOL WTW7500GC2 valve seeping ordered valve; ordrng 1 W11165546 (valve)
MICROWAVE WHIRLPOOL WMC30516HZ0 sr#7727456031 customer complaint:unit will not stay started.tech found that unit is a counter top microwave.and parts are not available.customer is aware that product team will be calling in 24-48hrs.
REFRIGERATOR KITCHENAID KRFF507ESS01 customer complaint;unit leaking water at bottom of frig cabinet.tech did a test 36 and found that ice box fan is faulty causing condensation puddle at bottom of frig cabinet and needs to be replaced.; ordrng 1 W10846539 (evaporator fan blade 130.99)
DISHWASHER KITCHENAID KDTE234GPS0 remove glass chip from drain pump job completed
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 customer complaint:unit shelves damaged.tech need to replace shelving.; ordrng 1 W11033333 (shelf-glas lg) and 1 WP67006704 (glass- cri) and 3 W11107912 (shelf-glas adjustable)s and 1 WPW10326469 (rail-centr) and 1 W10827015 (cover)
REFRIGERATOR WHIRLPOOL WRT311FZDM01 sr#77277447452customer complaint:unit frosting freezer.tech defrost return vents and found all seals are properly sealing and being that unit is in the garage customer is aware that unit is not designed to operating efficiently in that inviroment.tech advised customer on operation and maintenance.unit is operating as designed
DISHWASHER KITCHENAID KDTM354DSS5 replaced console unit tested aok no to all 3 covid 19 questions singed for customer covid 19 protocol
REFRIGERATOR KITCHENAID KRMF706ESS00 deice evap and replaced evap fan with harness no to all three corona questions
REFRIGERATOR WHIRLPOOL WRS315SNHM01 no to all 3 covid 19 questions replaced evap thermister and control signed for customer covid 19 protocol
REFRIGERATOR WHIRLPOOL WRF767SDHV00 tech replaced faulty damper control .unit is operating as designed.
REFRIGERATOR KITCHENAID KRSC503ESS01 bad im replaced; used 1 W10873791 (ICEMAKER) from stock
DISHWASHER KITCHENAID KDTM354DSS5 control panel not responding; ordrng 1 W10803367 (panel-cntl) and 1 W11177740 (cntrl-elec)
WASHER WHIRLPOOL MHW6000XW2 tech replaced faulty door lock unit is operating as designed.
COOKTOP KITCHENAID KCGD500GSS00 replaced defective valve
LAUNDRY WHIRLPOOL n/a Removed stripped bolt and rotor and replaced with new rotor also tightened wash plate bolt unit now operating as designed.**CUSTOMER DID NOT SIGN DUE TO COVID19 PROTOCOL/ Q1: NO Q2: NO.**
REFRIGERATOR KITCHENAID KRMF606ESS01 tech replaced fulty ice box fan.unitn is operating as designed.
MICROWAVE KITCHENAID KOCE500ESS08 customer complaint:unit will not start up.tech tested unit and found appliance board needs to be replaced.(((However parts are being ordeed on the orignal ticket.)))))))))))this is a duplicate so#tech need to replace ordered parts
DRYER MAYTAG MEDC215EW1 Replaced fulty thermal fuse ; used 1 Wp3632519 () from stock
REFRIGERATOR KITCHENAID KRMF706ESS00 bad evap sensor; ordrng 1 W11109595 (motor-evap)
DRYER MAYTAG MGDB835DW0 Unit has fulty motor needs new motor and blower wheel.; ordrng 1 W11126010 (Motor) and 1 Wp697772 (Blower wheel)
WASHER WHIRLPOOL WFW6620HC0 bad valve ordered; ordrng 1 W11316256 (valve)
REFRIGERATOR WHIRLPOOL WRS315SNHM01 unit not defrosting; ordrng 1 WPW10384183 (thermistor) and 1 W11190849 (contrl-box)
OVEN JENN-AIR JJW2830DP02 Replaced user interface and advised customer that the trim pieces were installed upside down I corrected this issue and repaired oven unit is operating as designed. **CUSTOMER DID NOT SIGN DUE TO COVID19 PROTOCOL/ Q1: NO Q2: NO.**
OVEN KITCHENAID KEBS277SSS04 tech replaced faulty upper lower element.unit is operating as designed.
ICE MAKER JENN-AIR JIM159XYCX0 "normal operation no problem found; (created new UIS, deleted prior attachment to UisID 92921)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 customer complaint:unitn frosting in top mount freezer.tech found that unit is overloaded and causing door not seal properly.customer is gonna purchase a deep freezer to store frozen food.unit is operating as designed.
DISHWASHER KITCHENAID KDTE334GPS0 replaced sump
REFRIGERATOR WHIRLPOOL WZF34X16DW04 main 770 329-0023customer complaint:unit making noises in operation.tech found that rear heat transfer line was vibrating on drain pan.tech made adjustemnt and unit is operating as designed.
WASHER WHIRLPOOL MHW6000XW2 customer complaint:unit will not after customer was trying to repair unit.tech found that lock was faulty and needs to be replaced.; ordrng 1 WP8183270 (latch 123.90)
MICROWAVE COMBO WHIRLPOOL WOC54EC7HS00 remoed unit had loose sheet metal panels on rear of unit tighten screws and added screws noise stopped auth WPE35PDNL2
REFRIGERATOR WHIRLPOOL WRF767SDHV00 customer complaint:unit making noises nin operattion.tech found that damper is faulty and needs to be replaced.; ordrng 1 WPW10479155 (control)
LAUNDRY WHIRLPOOL n/a Replaced control pressure switch and door lock unit now operating as designed.
LAUNDRY WHIRLPOOL n/a tech completed helper call
ICE MAKER KITCHENAID KUIX505ESS2 replaced pump unit running fine now
WASHER WHIRLPOOL WTW5000DW3 Unit is in a commercial environment spoke with tct file number 7727376950.
LAUNDRY WHIRLPOOL n/a Needs new clutch and rotor.; ordrng 1 W10754161 (Rotor) and 1 W10734521 (Clutch)
REFRIGERATOR KITCHENAID KRMF706ESS01 replaced ui
REFRIGERATOR KITCHENAID KRFC302ESS00 tech replaced faulty door switch unit is operating as designed.
REFRIGERATOR KITCHENAID KRMF606ESS01 sr#7727393901customer complaint unit will not make ice.tech need to replace faulty ice box fan that will not operate in test 36.; ordrng 1 W10846539 (evaporator fan blade)
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 ordered control and ui board; ordrng 1 WPW10312695 (electronic control) and 1 W10901007 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS01 advise cust to use max ice to make ice faster techline advised resetting power to unit sr 7727298423
MICROWAVE WHIRLPOOL KEMS309BSS01 Unit was making a nose unable to replicate at this time.
OVEN KITCHENAID KODE500ESS04 customer complaint:upper door has a dent.tech replace faulty door.customer changed mind about replacing door.unit is operating as designed.
DISHWASHER WHIRLPOOL ADB1500ADS4 replaced sump auth apd1apcnpl1; used 1 W11085683 (sump assembley) from stock
COOKTOP KITCHENAID KCGD500GSS00 rf valve siezed up; ordrng 1 W10844342 (valve-brnr)
DISHWASHER KITCHENAID KDTE334GPS0 leaking from sump area at drain pump; ordrng 1 W11162733 (pump&motor) and 1 WPW10531320 (drain pump)
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Replaced I've maker unit opening as designed.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "defrosted unit. replaced evap cover, bimetal sensor assembly and drain pan per techline. advised cst to allow 12-24 hours to allow unit to get to correct temp."