Customer states unit does not heat...troubleshot unit found that the hi cutoff thermal is bad...replaced fuse tested unit and all tested ok...

"Customer state cooktop rustingChecked unit found that the grate kit all rust , not able to clean or remove ,install grate kit checked all check ok"

Inspecting unit found units motor cap is bad installed new actuator ; ordrng 1 W11428524 (Cap) and 1 W10890624 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)

Cust stated frost buildup in freezer. Ordered parts to replace. ; ordrng 1 W11559968 (Motor) and 1 W11650662 (Heater)

Customer states unit has a leak and has conversation and freezer....troubleshot unit found that the leak is coming from the water dispenser..I added a one way connector to water line... all the seals have a good contact with liner....

Customer states that the washer will shake and going off balance. Checked washer and seen that the suspension is bad.; ordrng 1 W10780051 (suspension)

Customer states that the unit will display F2 E1 error code. Checked range and seen that the console is bad. Replaced console ui and notice new console is damaged. Will reorder new console for the repair.; ordrng 1 W10915815 (panl-cntrl)

Customer states that the range handle is damaged. Replaced defective/ damaged handle. Tested range and all tested ok at this time.

Customer states that have extended warranty..customer will get a hold of there 3rd party contract to have us back out... unit needs a new pump...

RPelaced defective icemaker assembly due to stuck moule. check operationsa nd unit test ok..no signature due to covid 19 protocall..

Customer states that the dryer is making a loud noise and smells like burning. Checked dryer and seen that the motor is bad due to windings. Whirlpool paying for the service fee and customer will need to pay for the parts.; ordrng 1 W11364931 (motor) and 1 WP697772 (blower)

Customer states that the dishwasher is not properly installed. Checked dishwasher and seen that the dishwasher needs to be rasied and insulation needed adjusting. Tested dishwasher and all tested ok.

Test the unit. Test the heater. No error code. The unit is working as designated. Explain to the customer what is the best way to use the DW.

Cust stated bake/broiler not heating. Tested and found cntrl needs replaced. Gave cust est for repair.

Cust stated dryer not drying. Low heat. Ordered parts to replace. ; ordrng 1 WP8577274 (Therm) and 1 280148 (Cut off) and 1 WP3387747 (Element)

Customer states that the cooktop is loose. Checked cooktop and seen that the mounting brackets are missing. Will directship brackets to customer.; ordrng 1 DS-8186533 (brackets)

Installed new compressor ..vacuum system and recharged with 5.5 Oz of refrigerant...unit will need 24 hours to reach correct temperature...

"customer concern unable to get water filter out, found the filter housing broken and allowing water to come out unit needs new filter housing. created and saved estimate cust accept installed new housing tested and unit housing is now running as designed cust will just need to install their water filter collected $345.75"

"Customer state ja dish dented door panel pre id door panelChecked unit found that the dishwasher panel damaged , uninstall DW panel ,install DW panel checked all check okauthorization # j1afq30apl1"

Customer state console issues Troubleshoot the unit found that the dishwasher was not working do to console defected/replace console tested all components everything is working as designed

"cust concern grinding noise, cust had recording of noise and noise sounds like its coming from the pulley, installed new motor and pulley tested and unit went through full service cycle no issues and no noises outside of normal operation. If noise comes back will need to advise techline."

Inspected unit replaced door same issue . this is 2 nd time door color dosen't match please order both doors thanks; ordrng 1 W11223753 (nameplate) and 1 door (door color dosen't match)

replaced defective parts due to the unit not working correctly. adjusted the freezer door for better seal. all test ok... no signature due to covid 19 protocall...

Customer states that the fridge will not defrost inside the RC. Checked fridge and seen that the RC evap is frozen over. WIll create estimate for the repair.; ordrng 1 W11467022 (ui panel)

"Please request extra labor due to gearcase replacement due to bad bearings. Customer states that the washer is making a metal to metal noise. Replaced defective gearcase due to bad gearcase bearings. Tested new gearcase and slider, all tested ok at this time."

Recharged system with 48g of r600. Unit is now operating as designed.

Unit in is not defrosting properly. I asked consumer to turn off unit and let it defrost. I will need to replace the fan assy.; ordrng 1 W11224591 (Fan assy)

Inspected unit replaced parts listed .vacummed and recharge as mfg spects

Cust stated softener not dispensing. Cleared and tested. Dispenser working as intended.

Inspecting unit found units defrost heater was shorted out causing unit to trip breaker replace heater and harness along with new user interface unit test okay

inspected unit replaced parts listed . tested unit working ok

Replaced part and tested. Working as intended.

"F5E2, F0E1, F8E3.Customer states that the washer will not sping out the clothes properly. Checked washer and notice that the washer has three error codes. Cleaned out drain pump and tested washer with a load and all tested ok.; ordrng 1 W11044559 (hose) and 1 WPW10448876 (switch) and 1 W10864049 (contrl) and 1 W11173364 (bellow)"

Gasket was reversed and is not touching the liner on the left side. Gasket is also deformed on the corner. I installed a new gasket and made sure the gasket touched liner. No other issues found.

Installed new timer and knobs unit okay

Tech was assigned as a helper;

Called partner team he said unit is covered until April spoke to Eric file#7738520849 tested unit with customer present found both fans and compressor is running ok can not replicate noise customer recorded from her phone advise customer we can not do anything if unit is working fine and noise are ok advise her to call whirlpool

tech assist

tech assist

"installed new control board per service pointer, tested and unit panel is now working as designed and all buttons are easy to push. repair autho S254EE;"

Assisted tech 3D.

The door is closed fine. I explained to the client that she had to close and open completely.

Customer states that the rear burner is not working. Removed screws and broke both front burner screws. Will order new burner heads and screws. Customer will not be charged for repair due to us techs breaking screws.; ordrng 1 W11685612 (holder) and 1 W11230935 (holder lf)

Diagnosed unit found unit is in spin cycle adjusted suspension tested unit with customer present all checks ok unit is working o factory standard

Replaced defective pump&motor assembly. Unit now functioning properly.

Replaced defective control board and console. Unit now functioning properly.

Checked unit and found defective water valve. Replaced water valve. Discovered that unit also needs new resevoir drain pump.; ordrng 1 W11542868 (pump)

FCC*** Checked unit again and found pantry was crooked and causing door bin to hit when closing door. Had to realign the pantry and raise door up as high as it would go at lower hinge to level doors. Door now closing properly and unit is functioning properly.

Inspecting unit found units doors are damaged ordering new doors please ship doors to Warehouse as house is currently empty; ordrng 1 LW10912110 (Fridge door SS) and 1 W11223753 (Nameplate) and 1 LW10913113 (Fz door ss)

Replaced freezer door. Unit now as designed.

Customer complaint is that the dishwasher is not washing. I found that the motor was getting 120 but running. I replaced the motor tested the unit and all checks out fine

Inspected the unit and found that the strike to lach was broken. Replaced strike t0 latch and all checks out fine

Customer complaint is that the unit is not draining. I found that the impeller was broken. I replaced the drain pump and all checks out fine

Inspected the unit and found that the tub ring cracked. Gearcase is making noise; ordrng 1 W11454372 (gearcase) and 1 W11550886 (t4b r5ng) and 1 W10721967 (ca) and 1 W11217817 (suspension)

Installed the upgraded led in the fridge because the light were not working

Installed switch tested the unit and all checks out fine

Spoke to the hline and they believe there's an issue with the compressor and will like to get the compressor replaced Sr 7738439449; ordrng 1 WPW10605286 (compressor) and 1 FSS (Fss)

"took unit apart and replced blower wheel and motor,then remounted and secured everything,and tested unit operation,all tested ok(REQUEST EXTRA LABOR AUTH#)"

"took unti apart and replaced control and Ui,then when i went to test unit,control board shorted right away,checked volatge at out and volateg was good,unit getting 120volts,advised customer i will have to reprder control and harness; ordrng 1 w11614514 (control) and 1 w11700916 (latch) and 1 w11478526 (UI) and 1 w11396717 (pump) and 1 w11568984 (harness)"

"Assiting T OM,see his notes"

"need more parts ,i left the basket in the customer place; ordrng 1 W10596395 (cabinet)"

"need more parts ,see T OM notes; saved tckt"

wrong part; ordrng 1 WPW10394053 (housing)

"Replaced faulty led lights,some of them are foam in and there is a risk of damage linner or brake some wires advised customer of that ,so customer is ok with only replace the led that are out ,replaced it ,unit working ok"

Stated washer moving. Found washer level. Adjusted washer and tested. Working as intended.

Customer states that the fan inside the freezer is creating loud noise when running. Checked freezer fan and seen that the cover is vibrating. Removed and added insulation to prevent vibration. Tested unit and all checked ok at this time.

washer will not turn on. removed the console and cleaned ithe interface connection and rebooted the control. ran test cycle and all test ok... no signature due to covdi 19 protocall...

"Replaced suspension due to old ones being broken and worn. Tested unit, found basket had broken at base. Will need to order basket and return to nstall and complete. Customer going to shop around for new unit."

repaird the drain hose and adjustd the housing to allow the water to drain correctly. check operations and unit test ok... no signature due to covid 19 protocall...