for Jerome Y
Anthony - Alpharetta, GA
Kim - Duluth, GA
The problem with the Maytag dishwasher was difficult to track and identify, but Jerome continued his efforts and was successful. A good job well done!
Renee - Alpharetta, GA
Cindy - Marietta, GA
Jerome was thorough and personable
Patricia - Alpharetta, GA
Great service call, washer is still problematic.
Dolores - Roswell, GA
I would use this service agent again. He took great pains to go above and beyond to fix the dishwasher. Unfortunately the same problem exists. I am contacting Whirlpool....believe I have a lemon. Have ALWAYS use Whirlpool dishwashers for forty plus years and NEVER had to have service on any of them. This is a HUGE disappointment!
Drew - Alpharetta, GA
We just bought an entire new set of Kitchen Aid appliances. At the time of delivery, we experienced challenges with 2 of the appliances. Flamingo was out within 2 Days and Jerome put our minds at ease with tremendous service and education on our new appliances. GREATLY appreciated!
Great, quick service!
Nicole - Alpharetta, GA
Jerome knew exactly how to fix our refrigerator and was extremely prepared.
Robb - Norcross, GA
Jerome was by far the best technician to come to our house. More knowledge than the first guy.
Andre - Cumming, GA
Great service. Great rep
William - Duluth, GA
Kathryn - Roswell, GA
Very professional, very timely, very respectful
Joseph - Marietta, GA
Jerome did an excellent job in trouble-shooting, and quickly found the problem and did the repair. We also appreciated that he wore a mask and gloves (we wore masks also), and that he had a great sense of humor in these stressful times
Melanie - Roswell, GA
Jerome listened and aimed to satisfy me
Laura - Marietta, GA
When I signed up for a repair, the system didn't ask enough questions before scheduling the appointment. When the repairman called to say he would be here in 30 minutes, he discovered he did not carry the part required to fix my dryer. So, he rescheduled for the next week when he could bring the part. Since I'm home these days, it wasn't a problem. However, it normally would have required two days at home. I think more questions should be asked up front, so the technician knows what parts to bring to a job.
N/A N/A GH5184XPS3 customer complaint:unit will not power up.tech found that faulty control board needs to be replace but control board is NLA
DRYER WHIRLPOOL TEDS840PQ1 tech replaced faulty door switch. unit is operating as designed.
WASHER MAYTAG MVWX655DW1 tech recieved wrong part and need to reoder part; ordrng 1 W11395618 (capacitor)
REFRIGERATOR KITCHENAID KRFF507HPS00 sr#7727945296customer complaint:unit fridge side not cooling properly. tech changed from adc to 8hr defrost.unit is operating as designed.also tech advised customer on maintenance and operation.
OVEN JENN-AIR JJW2430DS03 customer has an extended warranty.customer complaint:unit internal stopped operating.tech replaced faulty ui panel.unit is opeating as designed.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 customer complaint:unit fridge stopped cooling properly.tech need to replace faulty ui and main board.; ordrng 1 W11092503 (ui board) and 1 W10843055 (main board)
REFRIGERATOR KITCHENAID KRFC704FPS03 customer compaint;unit right door gasket fau;ty.tech replaced and unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "customer complaint:dispenser leaking at disenser and unit fridge not cooling properly.tech ned to replace ui control ,main bard and defrost fridge evap.; ordrng 1 W11387384 (ui control) and 1 WPW10675033 (cntrl-elec) and 1 WPW10624574 (power supply board), ordrd 1 00-27-018 (gasket)"
OVEN KITCHENAID KODE500ESS02 "sr#7727941031customer complaint:unit intermittly shuts down after food with moisture reaches ui panel.tech replaced faulty ui panel,upper door gasket and advised customer to move frozen foods to lower rack for better cooking results.also tech advised customer maintenance and operation"
MICROWAVE KITCHENAID KEMS308SSS05 tech replaced faulty broil element .unitis operating as designed
REFRIGERATOR KITCHENAID KUBR204ESB customer complaint:unit door has dent and some condesation inside glass and dent on skin.tech need to replace dented skin at hinge.; ordrng 1 W11164089 (drawer-frt)
OVEN KITCHENAID KDRS483VSS04 customer complaint:unit is not cooking on broil properly and error code for stuck is intermittly occuring.tech advised customer to move rack up for better broil results and to lock out ui control when wiping or using the cook top.unit is operating as designed.
REFRIGERATOR KITCHENAID KRFC302ESS00 tech heat both door gasket to prevent further ice build up around damper housing.also tech advised customer on operation and maintenance.unit is operating as designed.
DISHWASHER KITCHENAID KDTE334GPS0 note:right cabinet strip needs to be remove and properly installed before performing any final installation.tech found that proper installation needs to be addressed for proper door closer.unit is leveled and needs to((avoid))) being pushed back and causing poor door closer.unit is operating as designed
N/A N/A KDTE104ESS2 470 226-7524 customer complaint:unit stopped cleaning.tech found that faulty sumppump needs to be replaced.; ordrng 1 WPW10605057 (pump and motor assy)
REFRIGERATOR KITCHENAID KBBL306ESS01 tech replaced faulty main board unit is operating as designed
DRYER MAYTAG MEDC465HW0 customer complaint:unit will not heattech found that element was faulty and needed to be replaced .tech relaced faulty element and unit is operating n as designed.; used 1 279838 (element 61.75) from stock
REFRIGERATOR JENN-AIR JFC2290REP02 customer complaint:right door had a dent .tech replaced falty door unit is operating as designed.
DISHWASHER KITCHENAID KDTE234GPS0 customer complaint:unt will not wash dishes.tech found that piniched inlet hose was the cause for unit not wash.tech made3 adjustment to hose and unit is operatng as designed.also tech advised customer on operation and maintenance.
TRASH COMPACTOR JEN-AIR n/a customer complaint:unit will not operate properly.tech found that on off switch is faulty and needs to be replaced.; ordrng 1 W11032731 (switch-off)