Local Reviews
for Derek B

Flamingo Appliance Service Rated 4.7 out of 5 stars based on 32 customer reviews

Map of Smyrna, GA

Took a while, but fixed right




Review of Flamingo Appliance Service

Derek was called in to resolve an issue with our ice maker repair. He did a great job and fixed it right. He has a great attitude and was extremely pleasant.


Map of Lilburn, GA

Great service




Review of Flamingo Appliance Service


Map of Atlanta, GA

Very helpful




Review of Flamingo Appliance Service

Very helpful


Map of Decatur, GA

Awesome Service




Review of Flamingo Appliance Service

Derek is professional, knowledgeable, patient and kind. His can-do-attitude and extensive experience makes him a valuable resource for the customer and for Flamingo. He is detailed oriented yet also has the ability to pull back and assess the whole situation to problem solve. My father and grandfather own a appliance repair company in Ohio - Derek took the time to listen to my input without judgment, I felt heard for the first time, and he solved the problems effortlessly. I am so thankful and relieved to have everything in working order. Please thank Derek for his unbeatable customer service and professionalism. Thanks Derek! I am not sure what I would have done without you! Warm regards, Rebecca


Map of Atlanta, GA

Highly recommended




Review of Flamingo Appliance Service

Very professional and capable.


Map of Atlanta, GA

Finally resolved




Review of Flamingo Appliance Service


Map of Avondale Estates, GA

Great serivce. Knowledgeable. Professional.




Review of Flamingo Appliance Service

Machine still under warranty, but they fixed it perfectly. The only complaint I can make is that I scheduled for 8 a.m. both days, but then would receive an automated call that they would arrive 9:00-12:00, which they did.


Map of Sharpsburg, GA

Very professional! Difficult to get all service companies on the same “page” though...




Review of Flamingo Appliance Service

Great service tech! However, very difficult to get Flamingo and parent service provider, Whirlpool, to communicate correctly resulting in 2 week delay - very frustrating when Flamingo kept insisting it was this customer’s problem to get correct permissions/work order to Flamingo.


Map of Griffin, GA

Derek is extremely professional, dedicated to his job, and was very informative.




Review of Flamingo Appliance Service

This last experience was extremely helpful and the issues were resolved. If this technician had made the first visit, I believe we would have had a very different outcome.


Map of Conyers, GA

Great person, always pleasant.




Review of Flamingo Appliance Service

Very professional, on time, if I need another tech hope to have Derek


Even though we have had to have it worked on a total of about 14 times Derek has gone out of his way to work to insure it gets fixed to our satisfact




Review of Flamingo Appliance Service


Excellent Service!




Review of Flamingo Appliance Service

Derek Butler is Awesome! Mr. Butler was very professional and knowledgeable. I love the fact that he really listen to what I needed him to know. I showed him evidence of what was happening with my washer and he documented the details and sent them to whirlpool. He did everything he said he would do right there in front of me and then followed up with a text. This was the best quality service I ever experienced. Derek Butler deserves a raise. Thank you again Mr.Butler


Service call




Review of Flamingo Appliance Service

Latest technician seemed more competent than a few before him. This was the 5th call in the past month


Very happy




Review of Flamingo Appliance Service


Great customer service!




Review of Flamingo Appliance Service

Derek was timely, friendly and very knowledgeable. He quickly assessed the problem and offered repairs options.


Derek B.

Derek B.

REFRIGERATOR WHIRLPOOL JFC2290REP00 "**Training** Assisted tech 30, see tech notes."

Near Hazelwood Dr NE, Atlanta, GA 30345
Derek B.

Derek B.

REFRIGERATOR WHIRLPOOL KBFN506ESS01 "**Training** Assisted tech 06 repairing fridge. Called tech line and spoke with Bruce. He suggested making sure the thermistor was tight on the evaporator, there was no debris or ice clogging the drain hole, the refrigerator doors were tight to the cabinet and the evaporator cover was tight to the liner. Evaporator cover was tight to the liner and the doors were sealing to the cabinet as designed. No ice or debris in drain hole. Zip tied the thermistor to the evaporator. Installed new control board, two light modules and both fans. Modules lighting up and fans coming on and blowing. Cleared all ice and cleaned and dried out fridge. Tech line systems down, could not get file number/document call. Need UI to prevent future problems. Q1: N Q2: N No signature due to Covid 19 Protocol.; ordrng 1 W11411871 (panel-ui)"

Near Cordia Ave, Atlanta, GA 30318
Derek B.

Derek B.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed new high flow fan blade and air tower. Set bead of sealant around freezer liner and cabinet. Installed new fresh food door gasket and heated to make good seal to refrigerator cabinet. Q1:N Q2:N No signature due to Covid 19 Protocol.

Near Wheeler Trace, Hampton, GA 30228
Derek B.

Derek B.

REFRIGERATOR JENN-AIR JF36NXFXDE00 Installed new ice maker and heater. Fridge immediately went into harvest and dispensed water into the mold. Q1: N Q2: N No signature due to Covid 19 Protocol.

Near Almeta Ave NE, Atlanta, GA 30307
Derek B.

Derek B.

MICROWAVE COMBO WHIRLPOOL KOCE507ESS09 "**Training** Assisted tech 25 replacing inner door. Tested door, working as designed. Interior microwave bulb also not working. Door not connecting switches caused bulb to blow out. Needs new bulb, covered by warranty due to defective switches blowing bulb and bulb burried under Appliance manager board have to pull oven all the way out to replace. Tech does not need MT to return."

Near Wisteria Dr, Oxford, GA 30054
Derek B.

Derek B.

REFRIGERATOR BI JENN-AIR JS48SEDBDA "Installed new control board. Powered up refrigerator, running as designed. Q1:N Q2: N No signature due to Covid 19 Procedures. No fee due to multiple call backs. Customer losing food."

Near Peninsula Dr, Peachtree City, GA 30269
Derek B.

Derek B.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Customer complained the fridge was not cooling in the fresh food compartment. Found the return frozen up. De iced the return and evaporator. Replaced the door gasket. Heated to get a good seal on the cabinet. Need the upgraded fan and plenum. Need the freezer door gasket. Q1:N Q2:N No signature due to Covid 19 Protocol.; ordrng 1 2177311 (gasket,door ff (blk)) and 1 W11126274 (air-tower) and 1 W10916494 (blade-fan)"

Near Wheeler Trace, Hampton, GA 30228
Derek B.

Derek B.

RANGE WHIRLPOOL WFG525S0HS1 **Training** Assisted tech 05 repairing range. See tech notes.

Near Melody Ln, Fayetteville, GA 30215
Derek B.

Derek B.

REFRIGERATOR BI JENN-AIR JS48SEDBDA "Installed new heat exchange and compressor. Pulled vacuum on the system. Charged to 6.75 ounces R 134, Pressures at 20 in vacuum on the low side and 95 on the high side. No leaks or restrictions. Unit not getting full voltage. Needs new inverter. Q1:N Q2:N No signature due to Covid 19 Protocol.; ordrng 1 12002799 (cntrl-elec)"

Near Peninsula Dr, Peachtree City, GA 30269
Derek B.

Derek B.

REFRIGERATOR AMANA ART318FFDW03 **Training** Assisted tech 20 repairing refrigerator. See tech notes.

Near San Juan Dr, Decatur, GA 30032
Derek B.

Derek B.

WASHER MAYTAG MHW8630HC0 **Training** Assisted tech 30 diagnosing washer failure. See tech notes.

Near Milowyn Pl NE, Atlanta, GA 30319
Derek B.

Derek B.

REFRIGERATOR AMANA ART318FFDW03 **Training** Assisted tech 20 repairing refrigerator. See tech notes.

Near San Juan Dr, Decatur, GA 30032
Derek B.

Derek B.

WASHER MAYTAG MHW8630HC0 **Training** Assisted tech 30 diagnosing washer failure. See tech notes.

Near Milowyn Pl NE, Atlanta, GA 30319
Derek B.

Derek B.

DISHWASHER WHIRLPOOL KDTE334GPS0 **Training** Assisted tech 15 repairing dishwasher. See tech notes.

Near Glenwood Ave SE, Atlanta, GA 30316
Derek B.

Derek B.

REFRIGERATOR BI JENN-AIR JS48SEDBDA Customer complained the fridge was not keeping the food frozen in the freezer. Checked the temps in the freezer getting 35.5 degrees. Found a leak at the heat exchange. Needs replaced. No charge. Multiple call backs. Q1:N Q2:N. No signature due to Covid 19 Protocol.; ordrng 1 WPW10414477 (exchage)

Near Peninsula Dr, Peachtree City, GA 30269
Derek B.

Derek B.

WASHER MAYTAG MVWB765FW3 "Customer complained the washer was leaking and not filling on deep cycle. Found the pressure hose had slipped off the tub. Installed hose, Tested washer in deep fill on normal wash with a load of towels. Washer filled all the way up to customer satisfactions with no leaks. Washer drained and went into spin cycle with no leaks and spinning as designed. Q1:N Q2:N No signature due to Covid 19 Protocol."

Near Deerfield Dr, Jonesboro, GA 30238
Derek B.

Derek B.

DRYER MAYTAG MEDB765FW0 "Customer complained the dryer was not heating. Checked the vent and found it was kinked behind the dryer. Uncoiled the vent and tested, cycling and heating as designed. Q1:N Q2:N No signature due to Covid 19 Protocol."

Near Deerfield Dr, Jonesboro, GA 30238
Derek B.

Derek B.

REFRIGERATOR AMANA ART308FFDM03 "**Training** Assisted tech repairing fridge. Isolated system, pushed nitrogen through the system. Nitrogen barely pushing throught the capillary side. Replaced the filter dryer, burnt oil came running out of the old dryer. Pushed nitrogen through systmem and had hardly any nitrogen come through the high side. Ran 30 minute vacuum and put 3.7 ounces of coolant into the system. Powered up fridge, pressures sitting at 22 in a vacuum on the low side and 75 on the high side. Called tech line spoke with Jonathan. Unit being replaced due to non repairable. File number 7727549698. Q1:N Q2:N. No signature due to Covid 19 Protocol."

Near Rex Rd, Ellenwood, GA 30294
Derek B.

Derek B.

BUILT-IN D/W ADMIRAL KUID2400 Training on SD Mobile.

Near McCall Dr, Atlanta, GA 30340
Derek B.

Derek B.

WASHER MAYTAG MVWB765FW3 **Training** Assisted tech 05. See tech notes.; saved tckt

Near Deerfield Dr, Jonesboro, GA 30238