for Russell B
Mitchell - Riverview, FL
The tech was outstanding!! He was punctual and communicated well with us!!
Great Customer Service!
John - Valrico, FL
Richard - Lithia, FL
On time - explained repair- professional
Ayeza - Riverview, FL
Great service by the tech!
Kim - Lithia, FL
Russel was friendly and efficient. He came to our house for three appointments and on each occasion made sure to call to update me on his arrival time.
Luis - Gibsonton, FL
Justin - Lithia, FL
Donald - Valrico, FL
Great Service Rep. but Poor Results
Terry - Riverview, FL
Russell is a great guy and we have had him before for prior issues with other appliances. BUT..problem that he was here to fix did not go away after his adjustments/repairs. Need to set up another appointment to get problem taken care of.
Denise - Riverview, FL
Gail - Valrico, FL
Russell diagnosed the problem, ordered new part and was back in a flash to install. Again .... Super Service!
Michael - Riverview, FL
Excellent service Explain the problem and repaired problem quickly very happy with the service
Russell was very polite and helpful. This is the second time we have had the same issue with our dishwasher part and Russell was able to diagnose the
Michael - Lithia, FL
He is awesome!
Anjelia - Riverview, FL
Knowledgeable, great customer service, professional, and nice guy!
John - Riverview, FL
He was knowledgeable & prompt!
RANGE WHIRLPOOL WFE525S0JZ0 "Troubleshoot unit, found oven drawer dented at corner. New panel is dented as well. Will need to re-order panel //W11094965 and return to install and complete repair.; ordrng 1 W11094965 (Panel)"
WASHER MAYTAG MHW5630HW0 "FCC....Troubleshoot unit, found no error codes stored. Found washer leaking at dispenser hose connection due to clamp not being secured. Secured clamp. Replaced console due to the old one not accepting all selections at times. Tested all components, all working as designed. No leaks detected after repair completed. Customer does not have an email address."
WASHER-TOP LOAD AMANA NTW4516FW3 "FCC....Troubleshoot unit, found no error codes stored. Found basket is balanced. Customer stated unit still goes off balance when washing clothes. Advised customer about loading procedure, and using deep water wash. Unit is working as designed."
WASHER WHIRLPOOL WFW95HEDW0 "FCC...Troubleshoot unit, found no error codes stored. Ran diagnostic cycle, found no unusual noises during fill, agitate, or spin. Drain pump sounds normal. Customer stated it only happens sometimes, depending on the load. Found excessive suds in tub during diagnostic cycle. Gave customer sample of Affresh cleaning tablet, and advised run clean washer cycle to remove excess suds and soap build up inside tub. Tested all components, all working as designed. Customer did not record sound as advised at previous visit. Unit making no unusual sounds at time of inspection.Advised if it makes the noise again to please record to assist in diagnosing problem."
REFRIGERATOR WHIRLPOOL MRT118FFFZ05 "Troubleshoot unit, found unit not cooling. Found temp in fc to be 81 and in rc to be 82. Found compressor is running, and fans are working. Unit is not coooling due to no refrigerant in system. Unit has a leak in sealed system. Will need to replace evaporator //W11407409 compressor //W11209866 and drier //W11107829 and return to install and complete repair. All parts are out of stock. Also need lock ring technician to assist in repair. Customer is trying to have unit replaced due to never working from time she got it, and major repair needing to be done.; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 W11107829 (Drier) and 1 LockRingTech (Lock Ring Tech)"
DRYER WHIRLPOOL GEW9250PW0 "FCC....Troubleshoot unit, found dryer not powering on and lights not coming on on console due to control being locked. Unlocked control. Unit now powering on and working as designed. Called in to office to have payment processed over phone due to loss of internet connection. Conf# 2012476602"
REFRIGERATOR AMANA ASI2575FRW00 "Troubleshoot unit, found unit not cooling due to compressor not coming on. Found compressor is locked up. Will need to order compressor //W10309988 and UV drier //W11179385 and return to install and complete repair. Spoke with at partner team for autho for parts and labor. No labor autho given.; ordrng 1 W10309988 (Compressor) and 1 W11179385 (Drier)"
RANGE WHIRLPOOL WEEA25H0HZ1 "FCC.....Troubleshoot unit, found drawer misaligned when pushed in completely. Adjusted drawer panel. Drawer now closing properly, and aligned. Tested all components, all working as designed."
WASHER-TOP LOAD MAYTAG MVWX655DW1 "Replaced control due to the old one being shorted. Replaced suspension due to the old ones being very worn from heavy load use. Replaced cold water supply valve due to the old one being clogged. Attempted to replace drive hub, however could not get washplate to seperate from basket.Calibrated washer. Tested all components, all working as designed. Unit is working as designed, if customer calls back for service, will need to replace outer tub, basket, hub and gearcase."
MICROWAVE IKEA IBMS1455WW0 "Troubleshoot unti, found power button not engaging switch due to button being broken. Will need to order button //W11086664 and holder //W11116990 and return to install and complete repair. Customer has to think about repair. Will call for service if they decide to have unit repaired."
WASHER MAYTAG MVWC565FW1 "Replaced water supply valve due to the old one being clogged. Tested all components, all working as designed."
MICROWAVE OTR WHIRLPOOL WMH32519HZ3 "FCC....Troubleshoot unit, found display going blank at times then coming back on when power to unit is reset. Replaced control and display board. Tested all components,all working as designed."
VENT HOOD WHIRLPOOL WVW51UC0FS1 Delivered chimney to construction trailer per builders request. Builder unavailable to sign PVR.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "FCC....Troubleshoot unit, found water building up in bottom of freezer compartment due to freezer drain being clogged. Removed chunk of styrofoam insulation from drain pipe. Tested all components, all working as designed. Water now draining properly through freezer drain."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "FCC....Troubleshoot unit, found dispenser not leaking. Customer was concerned about noise from dual valve filling icemaker. Tested valve, valve working as designed. Noise is normal operation. Tested all components, all working as designed at time of inspection."
MICROWAVE OTR WHIRLPOOL WMH32519HZ5 "Troubleshoot unit, found blower wheel hitting wiring from blower fan being pushed into wheel housing. Also replaced magnetron thermostat. Tested all components, all working as designed."
DRYER WHIRLPOOL WED8500DC4 "FCC....Troubleshoot unit, found dryer making a screeching sound when running. FOund blower wheel not tight. Tightened blower wheel. Tested all components, all working as designed. Dryer no longer making loud noise."
DRYER WHIRLPOOL WED4815EW1 "FCC....Troubleshoot unit, found dryer not tumbling due to belt being broken. Replaced belt with part from truck stock. Tested all components, all working as designed.; used 1 4392067 (REPAIR-DYR) from stock"
DISHWASHER KITCHENAID KDTE204ESS1 "FCC....Troubleshoot unit, found dishwasher not cleaning properly due to pump motor being defective. Replaced pump assembly. Tested all components, all working as designed. Part covered by Scode per MT JD."
RANGE WHIRLPOOL WFE770H0FZ2 "Troubleshoot unit, found oven not powering on unless burner knob is turned to on position. Any burner brings power to control, however bake, broil elements do not power on. Replaced control, Problem still persists. Found wire harness at terminal block to be burnt. Will need to order harness //W11134661and terminal block //WPW10245259 and return to install and complete repair.; ordrng 1 W11134661 (Harness) and 1 WPW10245259 (Terminal block)"