"Troubleshoot unit, found washer basket stuck behind rear panel. Found suspension to be broken, and basket out of compliance per service pointer. Will need to order basket and suspension and return to install and complete repair. Advised customer parts are out of stock and office will contact them when parts arrive. Parts typically take 2-4 weeks to come in when out of stock. ; ordrng 1 W11217817 (suspension) and 1 W11172199 (basket)"