"customer concern unable to get water filter out, found the filter housing broken and allowing water to come out unit needs new filter housing. created and saved estimate cust accept installed new housing tested and unit housing is now running as designed cust will just need to install their water filter collected $345.75"

"cust concern grinding noise, cust had recording of noise and noise sounds like its coming from the pulley, installed new motor and pulley tested and unit went through full service cycle no issues and no noises outside of normal operation. If noise comes back will need to advise techline."